Is it possible to make a new password with using that email connected to the account

Hello this is Virginia O.

I understand that you want to recover an account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

Since the account is hacked, there is a need for it to be recovered to be able to change the password of the account.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Are you sure you used the same email address and password that is associated with that account? If an email address is already connected to an XBL account it will not allow you to make a new one.

Adult accounts can sign in on any console with their own password. As previously suggested, his account may still be a child account.

It's also possible that his Xbox profile is connected to YOUR Microsoft account; this happened with one of my younger brothers who used my mom's Microsoft account to create his gamertag.

Check the email address associated with his Xbox Live profile. If it's your address, he'll need to either make a new Microsoft account and gamertag, get your password, or change the email address associated with that account.

I tried to do it but they changed the email and password but i got to make a new account with the email and it jus said its been used

Do you know the email and password for the account?

If your xbox were to ask you to sign in with the email and password do you know what those are?

If not you can try and recover the account by going to account.live.com/acsr and see if you may have access to the security proofs to reset the password once you do that you can then go in and change the email used to sign in by adding a new email at account.live.com/addassocid
and add a new email used to sign into the account and then make that new email the primary email address for the account and then remove the old email from the account.

This will only change the email associated with the account any passwords, security proofs, billing addresses will remain the same but those then can be changed by going to account.microsoft.com