Is it possible to cancel my pre order of Hogwarts Legacy?

I checked my bank and there’s a transaction for $60 on 12/5/22 and hogwarts legacy was the only game I pre ordered/paid for at that time for that price but when I went to Xbox transaction there’s no payment for hogwarts legacy it’s like I never pre ordered/paid for it

If your payment hasn't been completed yet, you should be able to cancel the order at http://account.microsoft.com

If the payment was already taken, you'd have to try submitting a refund request. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but that's not possible. You will be needing to cancel the standard edition of the game and then pre-order the Hogwarts Legacy: Digital Deluxe Edition.

You would have to try contacting support and speak to billing to see if they can find out why it was cancelled. http://support.xbox.com/contact-us Other than that, you would just place a new order.

Yes. If the order was cancelled, then you won't own it so you won't be able to play it.