Is it possible to actually get a refund/replacement for my xbox design lab controller that...

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

If your order was lost by the courier, it is necessary that you contact a support agent and tell them about your problem, they will make an assessment of the situation and may offer you a replacement or a refund depending on the situation, but only they have the competence to do this.

Best Regards.

It may take 1-2 days to actually get to you once it's been shipped, but it takes longer than that to actually create the controller. This is listed on the screen before you complete your order:

Due to the customized nature of Xbox Design Lab, you cannot cancel or modify your order once it is placed. Your Xbox Design Lab order will deliver in 2 to 3 weeks.
You will be charged immediately, and the order cannot be returned or refunded.

Hello Will,

I understand your concern about your Xbox Design Labs custom controller. Here’s what I found:

The warranty for Xbox Design Labs controllers is 120 days (6 months). Since your controller is only 3 months old, it should still be under warranty.

If your controller doesn’t match your order or isn’t working properly, you can set up a replacement order. Your Xbox Design Lab replacement order will be remade and delivered to your original specifications.

To set up a replacement:

1. Sign in to account.microsoft.com.
   
2. Go to Devices > Register a device to add your accessory to your Microsoft account.
   

Please note that most of the time when they replace these types of controllers because it is beyond repair, they will replace it with standard controllers since customized controllers are just limited for you. But they should be providing some type of refund for the difference of the cost.

Hello Huntress!

Thank you for replying back! I understand that this is a frustrating situation to be in but, I'll be happy to help you with it. Whenever you send in your Design Lab Controller, the repair center is not repairing the controller, they are replacing the
entire controller for you. That's one of the reason's why when you create a replacement order, either through the website or when you contact support, they ask for the set of numbers in the back of the controller. It's to get the specifics of how the controller
was designed. As the Ambassador has previously stated, sicne the controller is outside of the refund period it will be difficult to request a refund for the controller. However, I would recommend

Contacting Support or going to the
Devices Website to create a replacement order to get your controller replaced while it's still under the 120 day warranty that Design Lab Controller's have.

If you have any further questions, please, do not hesitate to reply back. Thank you for posting on Xbox Forums!

Before you check out with design lab it actually states this in the cart:

Due to the customized nature of Xbox Design Lab, you cannot cancel or modify your order once it is placed. Your Xbox Design Lab order will deliver in 2 to 3 weeks.
You will be charged immediately, and the order cannot be returned or refunded.