Is it normal for a deluxe pre-order of the new Telltale game not to show up in the library I

Hello!

I'm a Independent Advisor. I will be glad to help you.

It is normal that a game that is not yet released does not appear in your library even if you have already pre-ordered it, just verify that your order appears in your order history.

https://account.microsoft.com/billing/orders

Best regards.

Same here. Interestingly, In my orders it shows that I purchased the digital deluxe, but in the store and on my games library, it's changed to just the series x version.

I tried checking multiple sites for my order history/owned games(and also apps like store and xbox gaming companion). I had already owned the game and played it(but it suddenly disappeared). I stumbled upon a link where it showed I own microsoft flight simulator : Premium Deluxe - Pre Order and beside it was written "Install". That link opened store and indeed opened up the application microsoft flight simulator : Premium Deluxe - Pre Order. When I searched for it in store manually however , this version did not show up(tried searching for it multiple times only Standard , Deluxe and Premium Deluxe showed up).

Then eventually I reinstalled the game.

This is what it shows me when I search the keywords -

Hello, depending on who you ordered or preordered the game off, the pre order content if you have pre ordered the game will normally be sent in an email to your email address. If you pre ordered or ordered the deluxe version of the game then the code for
that will normally be included in the game box. If you didn't recieve any of these I suggest contacting the retailer you bought the game from and asking them to send you a replacement copy in the post or a conformation email with the code included in it. All
the best and good luck. Kind Regards.

Same here. Pre-ordered Deluxe and shows I purchased standard. Doubled check bank account and DL history/purchase history through Microsoft both show deluxe edition edition.