Is it just me or did I just get a faulty SN for my 200$ elite series 2 controller?

did you register the controller when you bought it?

if you didn't, that could be why the SN isn't in the system.

here is the link for contacting Support https://beta.support.xbox.com/contact-us

if they can't help, you should be able to use the receipt to get a replacement from Amazon

Registering a serial number for a controller is a bit unintuitive.

You need to go to
https://devicesupport.microsoft.com and sign in with your account.

If not already done so, you need to register your CONSOLE first.

Then select the console from the list of your devices, and create an online service request.

In the following drop down menus, choose that you have trouble with an accessory, and in the second list choose the Elite Series 2.

Now you should be able to enter the Serial Number for your controller and continue with the warranty process.

xbox support should be able to help https://beta.support.xbox.com/contact-us

What answer are you getting from support?

Hi I purchased a Xbox series 2 elite controller on preorder in September 2019. It arrived in November 2019. I used this controller for Less than 6 months with normal use and it already has hardware issues. The left number doesn’t respond, the right joystick
sways the character all over even with adjusting dead zone. I did some research and Microsoft has acknowledged that this is a known issue and this controller is faulty. A quick google search will show you hundreds of people have the same issue. My warranty
ended in January but since this is a known issue I would believe it should be replaced. It’s ridiculous if Microsoft thinks you should pay $200 for a controller every 6 months.

Xbox elite series 2