Is anyone else’s Xbox 360 cloud saves failing to sync?

Hi Trey, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

I tested it on my console, and it is working normally.

You can check the Xbox status from your region here: https://support.xbox.com/xbox-live-status

For now, let's try clearing your Xbox 360 cache data from your console.

Please, follow these steps:

Press the Xbox Guide Button > Settings > System > Storage Devices > Clear local Xbox 360 storage > Yes.

Afterward, power Cycle your console.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Finally, launch a game and attempt to download your profile again.

Let me know if it works!

I do not have another console or account. My Xbox 360 is in another country, which is why I need cloud saves, right? I need access to them when I'm somewhere else.

Without my 360, I cannot check which of my saves are uploaded to the cloud. Had it not been for Far Cry 2 (not syncing and suddenly syncing months later), I would have doubted whether the save data was even on the cloud at all. But now it's clear that some games can, quite simply, fail to sync despite there being save data available.

As long as you (or anyone else) is signed into the same account when playing, the saves will sync up since they're stored on the cloud.

Hey PRO CUTLER,

Are you experiencing the cloud syncing issue when playing a Xbox One game or a Xbox 360 backwards compatibility game? If this is for a backwards compatibility game, did you ensure that the saves you're loading are syncing fully to the cloud? For steps on
moving your Xbox 360 game saves to the cloud, you can follow the steps on our
Xbox 360 Cloud Save support page.

Thanks!

Try saving to the cloud if all else fails.