iPhone Xbox App not letting me save screenshots

SuperSonic0199 · Jun 21, 2020

So I have these screenshots I took while playing Sea of Thieves and they're really cool and I want to save them to my phone, but when I open the xbox app and click the share button on the screenshots while in my feed, an error message says

Something went wrong

Sorry, we can't share this right now. Try again in a while.

I waited for a couple hours and still no luck. Can anyone help me on an alternate way to save screenshots from xbox live to your iPhone or Mac?

Thanks

:)

Kiesey

Hey, here are a couple of things you could try.

1. Check to see if your IOS and Xbox App are both up to date

2. Power down the phone and then turn it back on and see if that resolved the issue.

3. Sign out of the Xbox App and sign back in.

4. Go to https://gamerdvr.com/ and put in your gamertag and see if the clips you are looking for show up.

SuperSonic0199

Thanks for that link; very helpful. None of the other ways worked except for gamerdvr.com

NYCrimeWave

I’ve tried reinstalling the app I’ve tried everything and still it would not let me get into my app on my iPhone 7

POOCD

Perhaps I am not being clear.

I am looking through my activity feed. I click on a screenshot that someone else has made. However, I cannot see the entire screenshot. These screenshots (from other users) were taken on an Xbox, but in the Windows app, it does not properly scale them.

I have no issues on the iPhone app or Xbox itself. Only the PC app when browsing the activity feed.

I am not referring to my own captures. This is an issue when I try to look at anyone's captures in the activity feed.

XBF Amber M

Hi ZrMystro05,

Thanks for reaching out to us in the forums with this question. I recommend trying to visit your OneDrive on a different device (your Xbox via the OneDrive app or a PC, etc) to see if you're able to confirm that the screenshots have fully uploaded or are
viewable at all. If so, then you may need to update your iPhone and the OneDrive app and try again.

Record and capture Xbox One game clips and screenshots

Give the troubleshooting a try and let us know the results.

I hope that this helps out.

iPhone Xbox App not letting me save screenshots