Invalid Code for Gift Card

acefighter017 · Oct 7, 2016

I pre-ordered the Ultimate Edition of Forza Horizon 3 from the online Microsoft store. Included in the purchase was a free $10 Xbox gift code (or an Xbox gift card, or a Microsoft Store gift code - every time I get an E-Mail, it's called something different).
However, the code I received does not work. From what I've seen, every code is supposed to be a 25 digit code. The instructions on how to redeem it take me to a spot requiring a 25 digit code (https://live.xbox.com/en-US/RedeemToken).
However, the code I received is only 9 digits long. I tried talking to someone via chat support, but that person had no clue what they were talking about and eventually sent me here. My original order number, if needed, is [Mod Removed]. I
spent $100 on this game, and would really like a working code, like I was promised.

:)

xCyclon3x5x · Oct 7, 2016

Xbox 360 error code: [Mod removed]

I have bought a $20 gift card through gamestop and I cannot redeem it . It says that the code is invalid

OMG ITS OMEGA30 · Oct 7, 2016

I Lost $15

I have recently put in a code for a $15 Xbox Store gift card. I put in the code and it said i got the money but never did. I tried putting the code in again but it said it was invalid. Any support would be appreciated

Smwutches · Oct 7, 2016

The code is for use on microsoftstore.com, not Xbox Live (for some reason the email instructions were sent incorrectly). When you make a purchase on microsoftstore.com, you would enter it in the promo code area during checkout. If you still have issues with
the code, you will need to contact customer support for the Microsoft Store.

acefighter017 · Nov 3, 2018

Thanks for the quick response. I had that thought, so I tried using it there, but I just get a notification that the code is invalid. I'll contact their support then. This is the first time I've ordered from the Microsoft Store, and it's been nothing but
a headache. Guess it'll be the only time.

Thanks again for your help.

Smwutches

The code is for use on microsoftstore.com, not Xbox Live (for some reason the email instructions were sent incorrectly). When you make a purchase on microsoftstore.com, you would enter it in the promo code area during checkout. If you still have issues with
the code, you will need to contact customer support for the Microsoft Store.

acefighter017

Thanks for the quick response. I had that thought, so I tried using it there, but I just get a notification that the code is invalid. I'll contact their support then. This is the first time I've ordered from the Microsoft Store, and it's been nothing but
a headache. Guess it'll be the only time.

Thanks again for your help.

Lynnko

Yup, he used an Amazon Gift Card to buy an Xbox Gift Card.

I tried your suggestion, but when we tried to purchase an item to see if there was an option to buy as a gift, there was a message saying that they would send a security code to our email address. We got the security code, but the problem now is that the
security code doesn't work. I copied & pasted the code in & I also typed it in manually, but it keeps saying that the Microsoft Security Code is invalid.

XBF - Tali

Hello liv vanst,

Thank you for contacting the Xbox Support forums. If you received a Roblox gift card, you may need to redeem it directly through Roblox. You can view how to view a Roblox gift card here: How to Redeem Gift Cards – Roblox Support. If you are having difficulties redeeming an official Roblox Gift card, you may need to contact Roblox support directly.

However, if you have an official Microsoft gift card, we can most definitely assist. Most of our gift cards will have steps on how to redeem them on the back of physical cards. Please visit: How to redeem gift cards and codes | Xbox Support for steps on how to redeem a gift card on an Xbox console, PC, or mobile device. If the code is appearing invalid, you may need to confirm the region of the card, try on another device, or look for any errors that may mention that the card has already been claimed.

I hope this helps!

-Tali

pawbuni

Hello, WebbedCat.

The first thing you need to check is if you already had a free trial before on your current account, as the code discord gives isn’t a gift card but a free trial code. If you already previously had a trial of game pass you won’t be able to use this one.

Second, make sure to check description bellow the code discord had given you, they tend to work in only certain region, and this might be another reason your code isnt working

Invalid Code for Gift Card