Interponer una reclamación [File a claim]

TOMAPUPITA · Apr 25, 2020

Quisiera saber donde puedo reclamar contra WILDCARD por un GLOBAL BAN. He interpuesto un BAN APPEALS pero no se molestan ni en contestar.

Resulta que nos han baneado supuestamente por violar el código de conducta. Esto no es correcto por dos motivos:

1.- Yo no soy responsable de lo que hacen otros jugadores.

2.- Lo que han hecho esos jugadores no es una violación del código de conducta porque no han usado ningún truco o trampa sino que se debe a un error de diseño del juego ARK SURVIVAL que muestra una entrada a un lugar por el que el personaje entra y sale
libremente sin necesidad de truco o trampa alguna. Lo contrario sería imputar de esos errores a los jugadores que no pueden adivinar que se trata de un error.

A la vista de todo esto quiero saber donde se puede interponer una reclamación en Microsoft contra el uso abusivo que WILDCARD está haciendo del BAN.

Me gustaría interponer una reclamación con valor legal.

Un saludo,

[Translation-I would like to know where I can claim against WILDCARD for a GLOBAL BAN. I've put in a BAN APPEALS, but they don't even bother to answer.

Turns out we've been banned for allegedly violating the code of conduct. This is not correct for two reasons:

1.- I am not responsible for what other players do.

2.- What those players have done is not a violation of the code of conduct because they have not used any tricks or traps but is due to a design error of the ark SURVIVAL game that shows an entrance to a place where the character enters and exits freely without
the need for any trick or trap. The opposite would be to accuse players of those errors who cannot guess that this is a mistake.

In view of all this, I want to know where a complaint can be filed at Microsoft against wildcard's abusive use of BAN.

I would like to file a claim with legal value.

A greeting,]

:)

XBF Steven R

Hey there TOMAPUPITA,

Thanks for reaching out to the Forums for advice on how to get this global ban dealt by Studio Wildcard. I can see how this could really be disheartening. but Microsoft has no pull with their code of conduct and enforcement of it. If you have a developer
ban, I would say it's best to get in contact directly with
their support.

When you get the chance, reach out there and let us know if that helped.

Thanks for reading!

EDISSONGIRALDO HERNA

La semana pasasa mi hijo uso unos pavos para comprar un pase de batalla y este no se lo han dado y si le debitaron los pavos. Favor tener prsente y asignar el pase.

gracias y quedo atento a la respiesta

-[Translation - Last week my son used some turkeys to buy a battle pass and they haven't given it to him and if the turkeys were debited.
Please be present and assign the pass.

thank you and stay tuned for the answer]

Melkort

Obviamente esos datos que se me piden los tengo, los he facilitado e incluso así me dicen que son insuficientes, incluidos los datos de la tarjeta con la que pague mi subscripción Gold o dos antiguas contraseñas. Pero al parecer no es suficiente quizás
si les mando mi ADN me dejen recuperar mi cuenta

[Translation-Obviously that data I am asked for, I have provided it and even so they tell me that they are insufficient, including the card details with which I pay for my Gold subscription or two old passwords. But apparently it's not enough maybe
if I send them my DNA they let me get my account back. ]

XBF Brad A

Hi Melkort,

Thanks for reaching out to the forums. We understand you are having issues with an account, Unfortunately, the only way to recover an account is through the account recovery form. Even support will send you there. Also, when calling support, if you are unable
to "verify" the account they are unable to assist as they can't see anything on the account unless it is verified. Here is a guide to help with the recovery form.

The only way to recover an account is with the Account Recovery Form.
You have unlimited tries to complete it. Although you are only able to do it once or twice a day. Some important information to keep note:

Name and birthdate must match what is on the account.
Passwords you used in past--never leave blank always put something.
When asked if purchased anything say yes then Xbox and subscription.
This will ask for the gamer tag, console ID which on a Xbox one is under settings>system>console info>Xbox live device ID which starts with FD.
Anything dealing with email put N/A

Hope this helps.

Brad

RapMaster3mil

Es posible que alguien lo haya reportado porque le haya parecido ofensivo y por eso lo reportaron y te forzaron el cambio, en esas situaciones no hay una reclamación, en los términos de uso se explica esto, tendrás que pagar por un nuevo cambio.

Interponer una reclamación [File a claim]