Internet Slow Speed Issue

SabriABBAK · Oct 5, 2023

Hello, whenever I start to play game on XBOX game pass in my pc my internet speed getting lower from 200mb to 10mb. When I close the game issue getting solved. Is it due to the xbox servers, idk? I couldn't find any information in the internet. It only happens in Game pass, wih outher apps everything is fine.

:)

Daniel Gill_354

Yes, that could be the main problem that is causing this since they are different regions.

SabriABBAK

3 Months ago I had Polish Game Pass and everything was and I went tu Turkey for 1 month trip and I bought Turkish game pass. Right now It didn't expire yet(Turkish Game pass) and I am using it in Poland. Might it cause something?

Daniel Gill_354

As a last option, you could check the Xbox servers to see if everything is working correctly, since the step mentioned above has helped many users solve this type of problem.

It may be a problem with the servers, anyway I will leave you the link to verify below:

https://support.xbox.com/xbox-live-status

SabriABBAK

Hi ! I hope you are well, delighted to be able to offer you my help! This problem may be caused by DNS, as it tends to have something hardware related. Therefore, there are some things you can check and do. - TCP/IP offloading is enabled for a network adapter. - TCP/IP v6 is enabled, and your ISP does not yet support TCP/IP v6. - The spanning tree "port fast" setting is not enabled on your server switch ports. - Router and PC communicate with different channels or standards. As additional information, I will leave you a link that has information regarding this topic: https://social.technet.microsoft.co...ent-id-1014-microsoft-windows-dns-client.aspx Also, if you can check your network in the Xbox app and let us know what it shows, you can do so by selecting the Home button on your PC, selecting Settings > Games > Xbox Networks, and checking the NAT type. Best regards, Daniel.

Thank you Daniel, but my issue still exicst. I disabled IPv6 and I don't think it's regarding to router since wihtout playin game pass game I am having stable internet speed. I guess you wanted to snap of this you can check.

Daniel Gill_354

Hi SabriABBAK! I hope you are well, delighted to be able to offer you my help!

This problem may be caused by DNS, as it tends to have something hardware related. Therefore, there are some things you can check and do.

- TCP/IP offloading is enabled for a network adapter.
- TCP/IP v6 is enabled, and your ISP does not yet support TCP/IP v6.
- The spanning tree "port fast" setting is not enabled on your server switch ports.
- Router and PC communicate with different channels or standards.

As additional information, I will leave you a link that has information regarding this topic:

https://social.technet.microsoft.co...ent-id-1014-microsoft-windows-dns-client.aspx

Also, if you can check your network in the Xbox app and let us know what it shows, you can do so by selecting the Home button on your PC, selecting Settings > Games > Xbox Networks, and checking the NAT type.

Best regards,
Daniel.

Internet Slow Speed Issue