Internet service is down

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

If your console is freezing to go to the settings screen, the problem is not because you are not connected to the internet.

Press and hold the console power button until the console turns off, remove the console power cord for about 1 minute and if you use an external hard drive with the console, remove it too.

Turn on the console and test if you can access the settings and run the games.

If the problem persists, perhaps resetting the console to factory defaults will solve this. You will need internet to get past the initial setup.

reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your account email and password.***

If the problem still persists and happens with several other games, I'm afraid your console may need to be repaired. This link has instructions on how to ship your console to Microsoft.

https://support.xbox.com/en-US/help/hardware-ne...

It's not even an issue of Internet for me. I have excellent Internet service, but all services are subject to outages. XBL could go down, Internet could go down, etc. Sure the power could go out too, but anyone will tell you that your Internet or XBL go
down more often than your power goes out.

-

This means that features of your console, or entire games, will be inaccessible even if you have your system on with the disc you own sitting in the disc tray.

It sounds like your internet maybe droping down too slow or blinking off. I would contact your internet service provider for this issue.

Due to the current events Internet Service Providers might be slowing you down during peak times

I would try a power cycle on the console and your router. That should hopefully solve the issue.