Internet not working on 2 different Xbox consoles

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

It sounds like you are experiencing some issues with your internet connection when trying to download games on your Xbox consoles.

Restart your router and modem: This can often resolve connectivity issues. Simply unplug the power cables from both devices, wait a minute, and then plug them back in.

Check for firmware updates: Sometimes, updating the firmware on your router can resolve connectivity issues. Check the manufacturer's website for any available updates and follow the instructions to install them.

Check for network interference: If you are using a wireless connection, there may be other devices or household appliances that are causing interference with your connection. Try moving your router to a different location, or try unplugging other devices that may be causing interference (such as cordless phones or microwave ovens).

Check your network settings: Make sure that your network settings are configured correctly on your Xbox consoles. Go to "Settings" > "Network" > "Network settings" and verify that your network is set up correctly.

Check for VPNs or proxies: If you are using a VPN or proxy, this may cause issues with your connection. Try disabling any VPN or proxy settings and see if that resolves the issue.

Check your router's security settings: If you have recently changed your router's security settings (such as the password), make sure that your Xbox consoles are configured to use the correct settings.

Hello

Status code: 80004005

Some connection types and Internet service providers (ISPs) cannot access Xbox LIVE Marketplace from the Xbox 360 console. We are aware of this problem and we are working with ISPs to resolve the problem.

Solution: Use a different Internet connection

Connect your Xbox 360 console to the Internet at another location using a different ISP. For example, take the console to a friend’s house and connect to the Internet there.

Status code: 80004005

Some connection types and Internet service providers (ISPs) cannot access Xbox LIVE Marketplace from the Xbox 360 console. We are aware of this problem and we are working with ISPs to resolve the problem.

Solution 1: Use the Xbox LIVE Marketplace on Xbox.com

You can purchase items from Xbox.com and add them to your console’s download queue. Here’s how:

1.Go to the Xbox Marketplace.

2.In the upper-right corner, click Sign in. Enter the email address and password that you used when you signed up for Xbox LIVE (this is your Microsoft account).

3.Browse the Games, Add-ons, or Avatar items to find something you want to download.

4.Click Download to Xbox 360.

The next time you turn on your console, the content will start downloading on your console.

Solution 2: Use a different Internet connection

Connect your Xbox 360 console to the Internet at another location using a different ISP. For example, take the console to a friend’s house and connect to the Internet there.

Hi Jamie,

I gave this a go and still no success. I currently have this same error on 2 separate Xbox 360s and backwards compatibility on 2 Xbox Series X consoles and 2 Xbox One consoles. Absolutely nothing is working.

I took my main Xbox 360 to my parents place 15 miles away and it still gave me the error. We both have Spectrum internet. I haven’t been able to connect to a different internet service provider yet, as I don’t know anyone with an alternative ISP. It’s been two weeks since I’ve last connected, which is about around the time from this post.

Status code: 80004005

Some connection types and Internet service providers (ISPs) cannot access Xbox LIVE Marketplace from the Xbox 360 console. We are aware of this problem and we are working with ISPs to resolve the problem.

Solution 1: Use the Xbox LIVE Marketplace on Xbox.com

You can purchase items from Xbox.com and add them to your console’s download queue. Here’s how:

Go to the Xbox Marketplace.

In the upper-right corner, click Sign in. Enter the email address and password that you used when you signed up for Xbox LIVE (this is your Microsoft account).

Browse the Games, Add-ons, or Avatar items to find something you want to download.

Click Download to Xbox 360.

The next time you turn on your console, the content will start downloading on your console.

Solution 2: Use a different Internet connection

Connect your Xbox 360 console to the Internet at another location using a different ISP. For example, take the console to a friend’s house and connect to the Internet there.