Internal Storage error when updating store app

Hi Diego,

There is no error message (except when I try to download an update that I suspect is a consequence of this issue). Basically, when I go to the Storage menu, and go down to the Internal Storage, it says there are only 450 MB free of the 3 GB capacity (which
is normal - it was like that previously). However, when I click on Internal Storage, all the section say that 0.0 KB are being used, as if there was absolutely nothing in this storage space.

The internal storage is where my profile (console-only) and all my game files are stored. Hence, I cannot access them as I believe the files in the internal storage have been corrupted. I believe the update and subsequent error message when I try to do the
update come from all the previous updates having been corrupted from the internal storage.

I was wondering if this is a problem that has been encountered before and if there is any known solution to recover my game files.

Thank you,

Sebastien

Updates for the console itself will only install on the internal storage, and updates for games will only install where the games are stored. So if the game is installed on the internal storage, then the update for that game will install on the internal storage. You cannot pick and choose where an update is installed.

Do you have an SD card in your device?

Error 910 seems happens when an SD card set as a default storage.

Solutions:

1. Go to storage setting and set default storage setting to “Phone memory” or “Let the device decide”. Try to reinstall the app again.

2. Move the app to internal storage and then back to external storage (SD card), reboot and then try to update it.

Thank you for the update. Is the game stored on your Internal Storage or External hard drive?

I am so sorry to hear the update caused an error with your Microsoft Edge App. If you have checked your internal storage in games and apps and checked external, (if you have an extra drive plugged in) and there is no instance of it using your xbox go to
the "store" drop down at the top towards the right of your screen and go to the apps section and search "Microsoft Edge" and attempt to redownload the app.