Installed Microsoft Flight Simulator with wrong account

Hi there,I just bought my Xbox One S on Saturday and there is something wrong with it.I cannot install Microsoft Flight Simulator 2020 on Microsoft Store.And,are we allowed to play Microsoft Flight Simulator on Xbox?Thank you.

HI Leo,

Thanks for reaching out to the forums! I am linking the Flight Simulator support page that covers Game uninstall and re-install we recommend following all instructions on the screen carefully to ensure your issue is fixed. Please let us know if this does not fix your issue. Microsoft Store version - How to repair or remove and do a clean install of Microsoft Flight Simulator – Microsoft Flight Simulator Support (zendesk.com)

You can wait to receive your refund back first.

You can also check the status of your return and refund: https://go.microsoft.com/fwlink/?linkid=2196141

If you see the refund has been issued, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

I advise you request for a refund and then purchase with the correct account. Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time.

If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited.

For more details, kindly visit: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps.

Hi. My name is Brilliant, an independent advisor, happy to assist you today. I advise you request for a refund and then purchase with the correct account. Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time. If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. For more details, kindly visit: https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders I hope this helps.

Thank you for your response.

I requested a refund and received a mail that the product key was deactivated and a refund was processed back to me.

However, seems like the game still works fine, even the Premium content.

What do I have to do now? Purchase the game again, uninstall the current one and then install it again with the new code?

Yaniv.