Installation Stopped when trying to download update.

Josh Lusink · Jan 4, 2023

Okay, I have been trouble shooting this problem for 9 hours with no solution. I have to believe it is on microsoft's end, and not my end. The update I am trying to install stops dead every time at exactly 12.2% downloaded. There is no problem with my internet, as I have now downloaded this same 12% at least 10 times. The second it gets to 12.2% my download speed goes from 60Mbps to 0, as if something is throttling the speed but I have disconnected all other devices from the network and confirmed with my provider that there is no issue downloading large files. I am beyond frustrated.

Things I have done to troubleshoot:

-checked xbox live status

-cleared local save files and local 360 files

-power cycled 5 separate times

-manually changed DNS settings to google's public server

-fully reset my xbox one

-uninstalled the game and reinstalled at least 15 times

-installed the game offline and then updated

-disconnected all other devices from network

-changed storage settings at least 10 times (i have 75GB free on internal storage and 1.4TB free on external storage, so this 20GB update should not have any problem in the first place)

When I check on the download it gives me error code 0x87e00005. According to the system it says "network issues try again later" but as previously stated there is not any real issue with my network, as even immediately following this message I can check network connection on the system and it says everything is good to go.

I have done everything I can think of, and everything the internet tells me could possibly fix the problem. The only possible solution I see at this point is to throw my xbox out of a window.

:)

Geri M.

Hello Josh Lusink,

Good day and we you are well today.

First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?

Again, our apologies, and thank you for your understanding as we try to catch up.

We look forward to your reply.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Soheil1363

i've same problem with ryse , install offline & a new problem , offline install stuck in 97% and after 10 min installation stop & when try reconnect and try downloading update the persent going on 90% and begin download update and after 2hour stuck in 93%
and then again stop installation , any one have this problem?

DARKBLADE 487

I tried installing digitally but it won't, it just says downloading through network then stops about halfway. That's why I bought the disc, I though installing through disc and not network would work but the console is stating it needs an update to install and play. I click on the update and once again when it's about halfway through it just stops. I think it might be the update so I want to try and download the game without the update but I don't know how.

ajthefinisher

Before i start this post please say “bruh” so i know your not a bot thank you so my problem is everytime i try to download black ops 4 the disk downloads but when it says it needs a update the game it keeps stopping at 7% and it keeps saying installation
stopped

I won't say bruh lol

No worries... If u have hard drive connected remove it first then try to install. . One more convenient and best way to install the disc is to just insert the disc and when it asks if u want to install and update together .. In that option just use install
and update later option. . Let the game finish installing and update the game after that... I too had few problems like that and this process solved it.

XBF Leslie D

Hi Jonah,

Thanks for reaching out to us today. I'm sorry to hear about the current issue installing Gears of War 4.This issue can occur if the console tries to download an update for the game while the game is installing.
For example, if you see a “Download stopped” error, you may need to install an update before the download can complete.

If you're trying to download and install a digital game, see Problems downloading a game
or app on Xbox One.

To fix this issue, try the following solutions on our article

'The installation process stops at or near 0% when installing an Xbox One game from a disc'

Give it a shot let us know how it goes.

Installation Stopped when trying to download update.