Installation gameplay error

Hello Frederico,

Thanks for posting on the Xbox forums. We need a little more information to make sure we provide the correct solution. Is the game not able to install the Juggernaut Edition update, or is the update installed but now the game will crash when you launch
it? Is this issue occurring with any other games? Is there an error message or error code that appears when the issue occurs? We have a support article that provides troubleshooting for

gameplay issues on Windows 10. Be sure to let us know the results Frederico!

Hi,



To clarify your concern, may we know if you’ve tried playing other games and check if the same issue persists?

Here are the troubleshooting methods you can perform to resolve your concern:



Method 1: Clear Persistent Storage



1. Scroll left on the Home screen to open the Guide.

2. Select Settings.

3. Select All Settings.

4. Select Disc & Blu-Ray.

5. In the Blu-Ray section, select Persistent Storage.

6. Select Clear persistent storage.

7. Restart your Xbox One console. Access the game again and check if the same instance occurs.



Method 2: Clear MAC Address



1. Scroll left on the Home screen to open the Guide.

2. Select Settings.

3. Select All Settings.

4. Select Network.

5. Select Network settings.

6. Select Advanced settings.

7. Select Alternate MAC address.

8. Select Clear.

9. Select Restart. Access the game again and check if the same instance occurs.

We'll be waiting for your response.

If you need further assistance, don’t hesitate to get back to us anytime.

Regards.

Hi there Kellinfall,

Thanks for reaching out! I'm sorry to hear about the issue you may be having with gameplay on Recore and Battlefield 1.

To help clarify:

• Are you receiving a certain error message?
• Have you tried uninstall and re-installing by going through the Microsoft Store and clicking install?.

Let us know!

Error: Gameplay too legit for replay.