InsideXbox Stream on Mixer 5th February, still missing Onyx Compass ingame (Sea of thieves)

Cha0sQueenchen · Feb 21, 2019

Hey Guys,

I watched the recent InsideXbox Stream on Mixer and got the Onyx Kompass for Sea of Thieves.

The Compass already shows up in my Microsoft Account on the official Website but it doesn´t show up ingame.

The support told me to wait for at least 7 days, which have passed now. I also refreshed my windows cache.

Now I feel like I am out of options and I would appreciate some help.

Thank you very much

PS: I´m playing on PC

:)

Cha0sQueenchen

Thank you for your quick reply =)

XBF Amber M

Hi Cha0s,

Thanks for reaching out to us in the forums with this issue. Sorry to hear that your Onyx Compass isn't showing up in-game, but congrats on the win! Since you've already received the code (and likely redeemed it) but that item hasn't become available in-game,
your best bet going forward is going to contact Rare to enquire why it isn't applying in the game itself. You can open a request for support with them regarding this and please be sure to provide as much detail as possible. Adding in a screenshot may also
be helpful if possible.

Sea of Thieves Support

Sea of Thieves OFFICIAL

Sea of Thieves - RARE Games

I hope that this helps out!

XBF Amber M

Hi Blueshadowbeast,

Thanks for reaching out! We noticed this is a duplicate post and will be locking this thread. We will leave the other
"Sea of Thieves Onyx Compass/ Mixpot 05/02/2019"
open for discussion regarding this concern. This post will still be here as well in case you need to reference it.

Thank you!

Wojt2007lys

Thank you for watching the Sea of Thieves broadcast: Mixer Invitational - Battle for LA. Your Onyx Four Pack MixPot package is ready and waiting for you in the game - we apologize for the confusion.
When you launch the Sea of Thieves game, you'll find the following four items in the equipment chest: Onyx Bucket, Onyx Compass, Obsidian Drum and Black Dog Concertina.

Likeablock9

Yes, i am having the same problem and have not received my 4 items in-game. The Stream was the on the 10th of June and it is now the 27th of June. This is 17 days later (2 weeks and 3 days) I have gotten another Xbox message that i have received it and that
it should be found in my equipment chest in game yet i check and do not see the 4 items. Maybe the issue is that i already had the obsidian drum and onyx compass from previous mixer rewards. But i do not have all the items in the onyx 4 pack. I have closed
and reopened the game to see as well. For reference i will copy and paste both Xbox messages in quotation marks.

"Thank you for watching 'Sea of Thieves: Mixer Invitational – Battle for LA' on Mixer during E3 2019! You have earned your free Onyx Four Pack. Please check your 'My Games and Apps' section on your Xbox One to install." June 10

"Thanks for watching Sea of Thieves: Mixer Invitational – Battle for LA. Your Onyx Four Pack MixPot is ready and waiting in the game—sorry for the confusion. Launch Sea of Thieves and you’ll find these four items in the Equipment Chest: Onyx Bucket, Onyx
Compass, Obsidian Drum, and Black Dog Concertina." June 27

InsideXbox Stream on Mixer 5th February, still missing Onyx Compass ingame (Sea of thieves)