Insider update causing Xbox One X to not output video

Hello CyanEar46807061,

Thank you for bringing this issue to our attention. Is the Xbox One X enrolled in the

Xbox Insider Program? The Xbox Insider program usually sends updates to a console that could cause issues. This is due to the Xbox Insider consoles receiving a beta version of the operating system. There is an article entitled

I Need Help With System Updates on my Xbox One that is able to assist with any system update issues. Be sure to let us know the results!

HI sorry out of curiosity does your xbox turn on and just give you no video output?

are you an xbox insider member?

I have the same exact problem and it started today as well. There does not seem to be a path throught the chat system without totally misrepresenting the issue. Is there a generic link to the chat support that doesnt ask questions that disqualify you
for chat support??

Tried the suggested fix of powering down and then holding down the power and eject button. I felt the first beeps but no second beeps after 10 seconda. I don't let up on the buttons but after a minute it beeps and powers down

I can select the restart from that menu option when holding the lite center x button on controller as that menu does come up. I do get a green Xbox splash screen after restart but then whole screen goes black but Xbox one is dtill on as is controller. Thus HDMI is working. Not a TV issue as that works for other input.

I have not turned Xbox on for many months. Could it be updating issue? Past updates never did this

More suggestions? I guess I could go watch the red ring of death documentary on YouTube while waiting. That best buy Warrenty was a great investment as my first three Xbox 360s had to be replaced!

ADDENDUM: solution was reset but different buttons: restart xbox and then simultaneously hold down the eject and PAIR buttons until the second tone. That did work. Found that on YouTube.

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

Sorry your experiencing this issue today and thank you for coming here for the support.

Please could you try this.



1) If there's a disc in the Xbox One console, eject it.

2) On the console, press and hold the Xbox button for five seconds to turn off the console.

3) Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs.

Note This will boot your console in low resolution mode (640 × 480). To reset this setting, go to System > Settings in the guide, select Display & sounds, Video options, and then TV Resolution.



Hopefully that helps with your issue