Insider proilfe issue

Basically I've bought my xbox second hand at a store and the person previously had been registered through the hub. Only they were registered at omega level, I've tried resolving the issue through xbox support and had no luck. They
have advised me to write on this forum for a response to help remove it manually from the insider hub and to add my account manually too. Tia.

:)

 

wrong profile

I deleted my main profile on my console but it still appears when I sign in to xbox.com and I can't work out how to view my other proilfe once looged in.

 

Xbox Insider Issue

my Xbox insider is messing up and keeps returning me to pending status when I am accepted into a ring