Infuriating Inability To Speak To A Person

Discus and support Infuriating Inability To Speak To A Person in XBoX on Consoles to solve the problem; My Xbox One X stopped working about 3 weeks ago. It was still under warranty so I arranged for it to go back and be repaired. All good so far.... Discussion in 'XBoX on Consoles' started by Mikkle86, Nov 2, 2020.

  1. Mikkle86
    Mikkle86 Guest

    Infuriating Inability To Speak To A Person


    My Xbox One X stopped working about 3 weeks ago. It was still under warranty so I arranged for it to go back and be repaired. All good so far. Notifying MS and getting the appropriate postage stuff was easy enough. Posted it off and got the email confirming
    receipt in due course.

    I received it back yesterday and there are a few problems:

    - It still doesn't work;

    - They have told me nothing about what they did;

    - The ticket still shows the xbox as in transit when it isn't;

    - I cannot get past the bot to speak to someone to find out what's going on;

    - I did, at one point, get through to a Xbox Gamer whom, unsurprisingly, couldn't help and so sent me an email with a link in it to get further support;

    - This link was broken and so just took me to a page, cheerily implying I'd typed the URL wrong;

    - I have submitted a call back request (UK) and entered my mobile number and it simply tells me it isn't working so I can try again (which I have done what feels like a thousand times).

    This is literally the most infuriating, circular process I have ever experienced - having a bot cheerily demonstrate how useless it is over and over again, with all other avenues apparently not working, is so frustrating.

    Any suggestions from anyone about how I escalate and get off the hamster wheel?

    Thanks

    MB

    :)
     
    Mikkle86, Nov 2, 2020
    #1
  2. Smwutches Win User

    Speaking with an actual person.

  3. dempup Win User

    speaking with a live person

    Hi there.

    Thank you for reaching out to the forum. Check this guide if you feel your account has been compromised. To get in touch with support, go to the site and request a callback.


    (Note that support is very busy at the moment, so it might take longer than usual)
  4. #IH8Microsoft2 Win User

    Speaking with an actual person.

    I am *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, the holder of this subscription (and the same person), and I approve of and endorse this request.

    Do it.
  5. WattyNuela Win User

    need to speak to a person

    Hello Michael, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist you with this problem
    I'm not a Microsoft employee.

    I appreciate it if you can give more details about your situation.
    As a reminder please avoid sharing personal information including email addresses
  6. XBLRewards8 Win User

    Infuriating

    Hello xombie08,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
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Infuriating Inability To Speak To A Person

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