info is correct pts not depositing

Kola Cell · Dec 28, 2016

i have updated my info and rechecked it several times its correct but points wont deposit and the site still says my account needs attention i dunno what or why

:)

LordBeagle · Dec 28, 2016

Rewards not depositing, AGAIN!!!

2nd time in a few months rewards not depositing due to billing info, which is correct I hasten to add.

kAlal00 · Dec 28, 2016

Billing address

I've been getting the billing address is not correct issue, preventing you from depositing credits. The address is correct though.

XBLRewards8 · Dec 29, 2016

Hello Kola Cell,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XBLRewards8

Hello Kola Cell,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XBLRewards8

Hello LUC1F3R RS,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards3

Hi Duke. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. We are currently working on a resolution. Once we
are able to apply a fix, a deposit will be made. Thanks for your patience.

XBLRewards8

Hello zubee dubs,

We responded to your previous post at (https://forums.xbox.com/en-US/thread/577e042d-e1ce-46fa-b240-2c08ff9f3f55). We still see you as a ITA Rewards Member with a GBR
Microsoft Account.

Tomesso

https://support.xbox.com/pt-PT/xbox-360/console/system-updates-info

info is correct pts not depositing