ineligible for April quest even though I have gold

Discus and support ineligible for April quest even though I have gold in XBoX Sales and Promo to solve the problem; Hi, I've had a few problems with not getting quest rewards in the past even though I knew I had fulfilled the requirements. For the April quest it... Discussion in 'XBoX Sales and Promo' started by mls4130, Apr 23, 2018.

  1. mls4130
    mls4130 Guest

    ineligible for April quest even though I have gold


    Hi,

    I've had a few problems with not getting quest rewards in the past even though I knew I had fulfilled the requirements. For the April quest it points me to the xbox website to track progress and when I do that it says I'm ineligible for quests and suggests
    I join XBL gold. I've had gold for several years now and am prepaid for more than a year from now. Please advise.

    Thanks!

    :)
     
    mls4130, Apr 23, 2018
    #1
  2. Zugg Zugggg
    Zugg Zugggg Guest
    Why am I ineligible?

    So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?
     
    Zugg Zugggg, Apr 23, 2018
    #2
  3. Zugg Zugggg
    Zugg Zugggg Guest
    Why am I ineligible?

    So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?
     
    Zugg Zugggg, Apr 23, 2018
    #3
  4. Mister Beep
    Mister Beep Guest

    ineligible for April quest even though I have gold

    Hey there!

    Sorry to hear about the progress issue. How many days has the ineligible message displayed? That information will help us a bunch!
     
    Mister Beep, Apr 24, 2018
    #4
  5. WHERES BILDO
    WHERES BILDO Guest
    I'm having the same issues. Its been happening since the progress page went up.
     
    WHERES BILDO, Apr 24, 2018
    #5
  6. mls4130
    mls4130 Guest
    Yes, since the beginning of April when I saw the direction on the quest page from the xbox one to check the website.
     
    mls4130, Apr 26, 2018
    #6
  7. mls4130
    mls4130 Guest
    This has been going on since the beginning of April and I'm getting this message again trying to look at progress for the May Quest.

    Thanks for your time.
     
    mls4130, May 4, 2018
    #7
  8. Mister Beep
    Mister Beep Guest

    ineligible for April quest even though I have gold

    Thanks for the heads up, mls! Apologies for the delayed replies here, but we are still providing information for the proper teams to look into. To ease any concern, as long as you're on an active Xbox Live Gold subscription you should have received the extra
    entries for the Gold Xbox One X for April. We will update you once we have additional information we can provide. Thank you for your patience!
     
    Mister Beep, May 4, 2018
    #8
  9. Me too having the same problem with this:

    Ineligible
    Oops! Sorry about that! It looks like you’re not eligible for this program. We appreciate your interest though!

    ineligible for April quest even though I have gold :eek:( not cool man
     
    Emily Demitro, May 7, 2018
    #9
  10. mls4130
    mls4130 Guest
    Thanks for the update and looking into this!
     
    mls4130, May 8, 2018
    #10
  11. mls4130
    mls4130 Guest
    I have not been checking the website every day, but as of today it no longer shows "ineligible" and has some progress tracked (does not seem entirely correct/updated, but I'll take it!)
     
    mls4130, May 14, 2018
    #11
  12. Mister Beep
    Mister Beep Guest
    Thanks for letting us know! Please feel free to keep us posted if the data is reporting back correctly throughout the month.
     
    Mister Beep, May 15, 2018
    #12
  13. mls4130
    mls4130 Guest

    ineligible for April quest even though I have gold

    Thanks Mister Beep. I will say it seemed that the Fortnite plays weren't always counting, but after keeping at it that's at 100% now. My current problem is the GwG downloads, stuck on 50%. I downloaded Super Mega Baseball 2 and the Streets of Rage collection
    within the first week of the month and downloaded Vanquish a couple of days ago, all to an Xbox One. I even unlocked achievements in both SMB2 and Vanquish hoping that would help. I can't unlock an achievement in SoR since I had already 100%ed it, but I deleted
    it and re-downloaded it last week. I don't have room on my HDD for MGSV: Phantom Pain right now, but will make room and download that in a few days if the progress still hasn't been counted. Any other advice?

    Thanks
     
    mls4130, Nov 3, 2018
    #13
  14. Mister Beep Win User

    ineligible for April quest even though I have gold

    Hey there!

    Sorry to hear about the progress issue. How many days has the ineligible message displayed? That information will help us a bunch!
  15. Mister Beep Win User

    ineligible for April quest even though I have gold

    Thanks for letting us know! Please feel free to keep us posted if the data is reporting back correctly throughout the month.
  16. mls4130 Win User

    ineligible for April quest even though I have gold

    Thanks for the heads up, mls! Apologies for the delayed replies here, but we are still providing information for the proper teams to look into. To ease any concern, as long as you're on an active Xbox Live Gold subscription you should have received the extra
    entries for the Gold Xbox One X for April. We will update you once we have additional information we can provide. Thank you for your patience!

    Thanks for the update and looking into this!
    I have not been checking the website every day, but as of today it no longer shows "ineligible" and has some progress tracked (does not seem entirely correct/updated, but I'll take it!)
  17. mls4130 Win User

    ineligible for April quest even though I have gold

    Hey there!

    Sorry to hear about the progress issue. How many days has the ineligible message displayed? That information will help us a bunch!
    This has been going on since the beginning of April and I'm getting this message again trying to look at progress for the May Quest.

    Thanks for your time.
  18. mls4130 Win User

    ineligible for April quest even though I have gold

    Hey there!

    Sorry to hear about the progress issue. How many days has the ineligible message displayed? That information will help us a bunch!

    I'm having the same issues. Its been happening since the progress page went up.
    Yes, since the beginning of April when I saw the direction on the quest page from the xbox one to check the website.
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ineligible for April quest even though I have gold

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