ineligible for April quest even though I have gold

Hi,

I've had a few problems with not getting quest rewards in the past even though I knew I had fulfilled the requirements. For the April quest it points me to the xbox website to track progress and when I do that it says I'm ineligible for quests and suggests
I join XBL gold. I've had gold for several years now and am prepaid for more than a year from now. Please advise.

Thanks!

:)

 

Why am I ineligible?

So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?

 

Why am I ineligible?

So I went onto the Xbox Live Quests page to see if I completed my quests for April and it said on there that I am ineligible for that program. Why would I be ineligible? Also, I completed the quests for March and never got anything. Can someone help me?

 

Hey there!

Sorry to hear about the progress issue. How many days has the ineligible message displayed? That information will help us a bunch!

 

I'm having the same issues. Its been happening since the progress page went up.

 

Yes, since the beginning of April when I saw the direction on the quest page from the xbox one to check the website.

 

This has been going on since the beginning of April and I'm getting this message again trying to look at progress for the May Quest.

Thanks for your time.

 

Thanks for the heads up, mls! Apologies for the delayed replies here, but we are still providing information for the proper teams to look into. To ease any concern, as long as you're on an active Xbox Live Gold subscription you should have received the extra
entries for the Gold Xbox One X for April. We will update you once we have additional information we can provide. Thank you for your patience!

 

Me too having the same problem with this:

Ineligible
Oops! Sorry about that! It looks like you’re not eligible for this program. We appreciate your interest though!

( not cool man

 

Thanks for the update and looking into this!

 

I have not been checking the website every day, but as of today it no longer shows "ineligible" and has some progress tracked (does not seem entirely correct/updated, but I'll take it!)

 

Thanks for letting us know! Please feel free to keep us posted if the data is reporting back correctly throughout the month.

 

Thanks Mister Beep. I will say it seemed that the Fortnite plays weren't always counting, but after keeping at it that's at 100% now. My current problem is the GwG downloads, stuck on 50%. I downloaded Super Mega Baseball 2 and the Streets of Rage collection
within the first week of the month and downloaded Vanquish a couple of days ago, all to an Xbox One. I even unlocked achievements in both SMB2 and Vanquish hoping that would help. I can't unlock an achievement in SoR since I had already 100%ed it, but I deleted
it and re-downloaded it last week. I don't have room on my HDD for MGSV: Phantom Pain right now, but will make room and download that in a few days if the progress still hasn't been counted. Any other advice?

Thanks