Incorrectly Suspended

brentleyramos · Nov 26, 2021

My gamertag is CryptoCrazy and my name is Brentley Ramos. I believe someone is maliciously targeting my account to get it suspended. Whenever you make a post, say for an example the game insurgency. People will flag it just because you wont invite them after your game is full. It sound like it has a logical solution, but at the same time if I end the post it closes the party and separates everyone and they wont even be in my recently played with'. This is the only reason I can see why my is account suspended again, but other than that Ive done nothing. Id gladly be proven wrong too and shown real evidence of any wrong doing.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Brentley, by your description you must have received some message from the Enforcement team, in case only they can help you with your case, you can open a case review through the Enforcement website.

https://support.xbox.com/en-us/help/family-onli...

https://enforcement.xbox.com/

voteDC

Unfortunately Support have steered you incorrectly, as the forum has a no name and shame policy. Posting the person's name is more likely to get you suspended from here than it is the offender from LIVE.

JoelSatterfield

yeah thats not okay and this is close to losing a xbox customer for life. if you are going to have a suspension system it cant be incorrectly suspending people over and over again. one time i can look past but not 3 in a week.

Misses Quinzel

Hey there, Band Aidd!

If the suspension was upheld by Enforcement, then there is nothing that anyone else will be able to assist with. Be sure to review the
Code of Conduct, even if you have a free account, because you can still get a suspension while not paying for Gold. Home console allows free accounts to play with another account's
Gold, and messages are not dependent on Gold.

If you have a support issue that we can assist with, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

sXe170

You can be suspended for infractions commited prior to your first ban. After the investigation XBLPET verifies all your online behaviour and can suspended you for prior infractions.

The chat and phone support can't help you; if you have filed for a case review and the verdict was upheld there is nothing else you can do but reflect on your behaviour and read the Code of Conduct.

That is ridiculous to punish someone after the fact, even if they have reflected on past behavior and read the Code of Conduct. I have done absolutely nothing since the last suspension that would warrant another, and to suspend me once again for something
that happened before that is a very unethical way of enforcement. As previously stated, I see no reason why I should be paying a yearly fee for such gross incompetence of enforcing an online policy. This 'zero tolerance' approach other than a substandard appeal
is ludicrous. Taking my money so you can block my access for the very thing I'm paying for? No one I can directly communicate with to inform them of the error made on enforcement's side? You've got to be kidding me. Never have had an issue with Live until
now, and if this is the way you handle situations, by telling them there is nothing they can do but read a poorly written 'Code of Conduct,' I have no reason why I should be forking over any more money.

Incorrectly Suspended