"Incorrect formatted postcode" when I'm trying to buy Game Pass.

Lil M0ist · Nov 18, 2019

I've checked another thread with this problem but it didn't help. The postcode I put into the box is the exact postcode linked to my account. Why doesn't it work?

:)

J4CK 84U3R Jr

what message shows to you when you try reenden the code?

XBF Steven R

Hey there Lil M0ist

Thanks for reaching out to the Forums for advice on how to hopefully get your Game Pass subscribed to. I can totally understand any confusion while trying to deal with this error. Since this is a question of billing information, I suggest getting in contact
with
customer support to have this look a little deeper into this.

When you get the chance, give that a shot and let us know how that helped.

Thanks!

Lil M0ist

Hey there

Thanks for reaching out to the Forums for advice on how to hopefully get your Game Pass subscribed to. I can totally understand any confusion while trying to deal with this error. Since this is a question of billing information, I suggest getting in contact
with
customer support to have this look a little deeper into this.

When you get the chance, give that a shot and let us know how that helped.

Thanks!

Tried it all, could not find a solution to my problem.

Lil M0ist

There's no code I'm trying to redeem. It's when I'm putting in my credit card info.

DominumStige

have you fixed it cause it is happening to me to:/

The error is related to the information entered in the payment method. The postcode must be congruent with the data entered in "Personal Information": http://support.xbox.com/en-AU/xbox-360/xbox-live/error-code-80190339

"Incorrect formatted postcode" when I'm trying to buy Game Pass.