Incorrect billing recipient (via email)

mtargettuk · Oct 7, 2019

Hi there,

I keep getting someone else's microsoft store receipts.

They're for small purchases like Fifi Points and Rocket League upgrades (i.e. Xbox games stuff) and looking at the email address at the bottom of the email it's intended for an email that is one character different from my own, so presumably there's been
a manual error when inputting the email address at some point.

How do i get this fixed so that i don't receive them anymore and they go to the correct recipient?

Thank you,

Michael

:)

McDaddyTree

I'd either contact Microsoft Support and ask them what they can do or email the person who should be getting the emails and inform them that you're getting their receipts for their purchases so that they can update their account info.

mtargettuk

Many thanks. If you need a reference number to use as an example, this is the latest one I've received:

Order number [mod removed - personal information]

XBF Amber M

Hi mtargettuk,

Thanks for reaching out to us in the forums for this issue. Sadly, we here on the forums lack the necessary tools to directly assist with billing or account issues. As your issue lays with receiving emails intended for another person, it is possible
that they may have unintentionally used your email address when in their own account; however, you may wish to
reach out to Xbox Support via a chat or requesting a call back to enquire as to what should be done as our Ambassador has previously suggested.

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 2 : Select a Category, then See other options
Step 3 : Select your Issue/Topic
- Select - Show contact options
- Select – Call me back or chat with Xbox Support

If you do not see the selection that you wish to use for contact, then switch topics until it becomes available as the selections may change from time to time.

As there is no other resolution and in an effort to minimize repetitive answers, we'll be locking the thread at this time. In future, if you have any further questions or concerns feel free to come back to the Xbox forums as we'd be glad to
assist you.

Happy gaming.

CryingHero

You'll have to share that with support I'm afraid!

There isn't anyone in the forum that will be able to help on this one.

Follow the link in my original comment and ask to speak to an agent and they'll start the process

CryingHero

Hi Michael!

That's super unfortunate! I'd get in touch with https://support.xbox.com/en-GB/browse/billing/payment-and-purchases the billing support and let
them know this.

They'll be able to sort it out for you and hopefully have things back to normal!

Thanks,

Incorrect billing recipient (via email)