Inability to play a game

SufferedCrownJr · Oct 6, 2017

hello! I have purchased Minecraft Xbox one edition Wednesday evening I was un able to play the game. When I launched the Minecraft game itself the game prompted me to play the free trial and the Xbox store prompted me to just play rather than buy even after
getting refunded for the game. No today I went to the store to go to rebuy Minecraft Xbox one edition I am unable to buy it in the Minecraft game itself still prompts me to buy the free trial.

:)

Mister Quimby · Oct 6, 2017

Inability to play backwards compatible games.

Hey there Howling Mad Doc!

Thank you for the explanation. A gamertag change should't be the problem, as you are able to see the Xbox 360 games listed in the page provided above. Just to clarify, when exactly did the issue start to occur? If possible, I recommend signing in to a different
Xbox One console and trying to play a backward compatible Xbox 360 game. This way we can narrow down the root of the issue. Thanks!

Howling Mad Doc · Oct 6, 2017

Inability to play backwards compatible games.

I may have misspoke when I referenced the change of my gamertag.

Specifically, my original GT was Doc Holiday K and I paid to change it to Kousei Kira, and then paid to change it to . Granted, this was over the course of several years. So, it was under another name, but it's the same profile that bought
the games before.

In terms of Halo Reach, I couldn't take that off afterwards (I remembered after I posted that I need to enter the disc for the Halo:MCC).

I checked the "My Games" list and the games I mentioned do appear on the page. As an example, the Fallout 3 game came from my purchase of Fallout 4; but, even that copy I cannot play even though I didn't buy it through my 360. I just keep getting the same
issue that my profile doesn't appear when I go to start the game.

BigB EC · Oct 6, 2017

You need to buy Minecraft not Minecraft Xbox one edition. The one edition has been delisted from the xbox marketplace and replaced with Minecraft. If you want the one edition you would have to look for it on disc.

BigB EC

You need to buy Minecraft not Minecraft Xbox one edition. The one edition has been delisted from the xbox marketplace and replaced with Minecraft. If you want the one edition you would have to look for it on disc.

Mister Beep

That's very interesting. Was that other Xbox One console running the preview update as well, or is it running the public release?

This is starting to look like a network related issue, but let's try some additional steps to help us confirm. First, let's try these steps below that in some cases helps resolve NAT issues caused by certain network hardware not being able to support multiple
Xbox consoles:

Press and hold power button on your Xbox One console until the console fully powers down.
Unplug power from the back of the console and let it sit throughout these steps. (Not super necessary, but worth doing)
Power cycle your router and modem by unplugging the power from both of them.
Let everything sit for 3-5 minutes.
After the time passes, plug everything back in and power on your Xbox One console and immediately try launching a back compat title.
Let us know the results! If those steps do not work, posting back with the make and model of your router and modem will be nice to know.

Whether you actually do own an Xbox 360 console and Xbox One console, or are primarily using an Xbox One console, those steps above are definitely

Additionally, if those steps do not work, I recommend bringing your Xbox One console to a nearby friend or family's place to try on a different network completely. I know that's definitely not an ideal step, but this will help us a bunch.

Let us know how it goes!

Howling Mad Doc

Hello Mister Quimby,

I tried what you listed; unfortunately, I'm still getting the same issue. For your 4th step, my xbox didn't require me or have any pop screen that gave me an option to select anything after restarting.

I also deleted the games and reinstalled them and tried the steps again, but it is still not showing my profile upon entering an Xbox 360 compatible game.

Please let me know what to try next.

Thanks.

Lazy Cucumber

Im sorry but take this to microsoft chat support here.

support.xbox.com/.../contact-us

Misses Quinzel

Hey there, Howling Mad Doc! It definitely could be related to having another gamertag. If you still have access to that account, I would try downloading that again and seeing if you have access to those games once you make your console that gamertag's Home
console, too.

We do not suggest contacting phone support to "reset your profile". We're not aware of phone or chat support having that ability. If you need to be referred to phone or chat support for anything, one of us Official Staff agents will be sure to point you
in that direction. Right now, you're in the best place that can help you.

I wanted to clarify one thing you had mentioned. While Halo: Reach is backward compatible, the MCC version of Reach is actually through the Halo 3 Campaign in MCC, not the same version that is backward compatible. You should be able to play that from within
MCC if you got the code from the Thank You Offer last year.

As for the other games, you can check if you own them on this profile by going to the
My Games page. Let us know if you see them there or not.

Inability to play a game