In the game to buy tokens and then did not show the game, but to call customer service, staff ...

I acknowledge that I paid for a service and did not get said service. Can you please also list the policy where it talks about your customer service staff hanging up on it's customers? I'll gladly post the calls for you.

The token was for players who played the Game Pass version and had purchased DLC....they then got a token allowing them to access the base game after it was delisted.

Did you definitely buy the game and on the account you are trying to access it?

by the way did u try calling customers service?Did they help?

Wrong when a customer service agent has one job the agent failed. The agents job is to respond to all questions in a healpful manner and when a person states a fact and the other person the customer service agent says the opposite saying he is stating a
fact the agent is calling the customer a liar. A good customer service agent will show empty when dealing with a customer. A professional customer service agent will try to defuse the situation unfortunately this agent did not even attempt to at all. When
the agent continued after I said bye with anything other than an apology then saying what he said is wrong. I the customer did not ask for anything free the customer service agent said it when he summed the call up. By the agent failing at a basic customer
service level he cost the companie a customer that is posting everywhere about this junk controller and how customer service deals with customers. i want to make sure that you know this for the future before responding the grips are sold as a feature to help
with performance on the elite controller

By maxing out I'm assuming you mean that using the four prestige tokens from prestiging in earlier Call of Duty games on custom classes only gives you those extra classes earlier, assuming you were planning on prestiging in MW3 anyway, correct? (If I use
my four tokens on custom classes now, then when I prestige I will only be able to get one more custom class total?)

Thanks for the info.