In neer help whit my name tag, i wanna change it but i can't

I don´t wanna change only the name. I need a complete new tag in minecraft.

[quote user="HaloJolly"]

When a storm knocks out power, I still have internet.

There are ways, inform your self at your provider.

Most of them will give you a box

I can, you can't, nee neer nee neer.
[/quote]

Hi MeltdownVV! My name is Ricardo an independent advisor ready to help you with this situation!

Support can't change the compatibility of the purchased item, and prepaid codes can't be refunded, if you will purchase Items trough codes, first confirm in the Xbox store if the items have compatibility whit Xbox and Pc or just one of the devices

To clarify, I want to change the name setting on my account, not my gamer tag, I find it ridiculous that the system can't perform a simple check against information which can't be wrong (like your name for a working credit card) or even that there's a possibility
that the support team can't change something about your account!

I am listed on my xbox as one gamertag, but when I try to log in on the computer it comes up with a generic gamertag. I can't change anything, and if I try to change the generic tag to my tag on the xbox, it tells me that name is already taken. Also, the
generic tag does not have any of the games that I play on it. I used to be able to log in with my old tag, but for some reason it has all changed.