In my family microsoft safety, the family organizer allowed me to use Call Of Duty app. But...

Hi Ian,

Thank you for posting in Microsoft Xbox Community. I understand that your son has a Minecoins gift card. Microsoft Child Accounts for children under 9 years of age are not allowed to redeem codes for promotional items or in-game downloadable content as a safety feature. To change this setting, have the family organizer follow the steps below on either the Xbox Family Settings app or an internet browser.

Note: Minecraft uses Microsoft account and Xbox features to enable parental controls. You can use the Xbox website and app to manage access to Minecraft features even if you do not own an Xbox.

Enable code redemption using the Microsoft Family Safety website:

Visit the Microsoft Family Safety homepage.

https://account.microsoft.com/family/home

Sign in using the family organizer’s Microsoft account.

Click on the tile for the child account you want to manage. 

Click on Settings in the upper right-hand corner.

Select the dropdown under Age Rating and set it to age 10 or older.

Select Done.

Enable code redemption using the Xbox Family Settings app:

Open the Xbox Family Settings App.

Sign in using the family organizer’s Microsoft account.

Tap on the tile of the child account you want to manage.

Click on Content Restrictions.

Click Allow content suitable for and select Age 10 or older.

Once done, your son should be able to redeem it through this link using his own Microsoft account.

https://www.minecraft.net/en-us/redeem

Regards,

Alvaro

I have tried with both Firefox and Edge. Same result.

I changed my status in the family from Organizer to Member, and this allowed me to change my settings using the Xbox Family app logged in as the other organizer, but Minecraft is still saying my settings don't allow multiplayer.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

Family Organizer Account: Ensure that you are logged in with the Microsoft account that serves as the Family Organizer. Only the Family Organizer has the authority to manage family settings.

Family Safety Website: Visit the Microsoft Family Safety website (https://account.microsoft.com/family/) and sign in with your Family Organizer account.

Account Management: Locate your child's account within the family group and click on it. Look for options related to account management or permissions.

Admin Privileges: Review the settings and permissions assigned to your child's account. There might be an option to grant administrative privileges or elevate their account to the administrator level.

Hi Warpiant, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you using a child's account?

This is probably due to Parental Controls, make sure that there they are not set.

If the game has multiplayer options, that's probably what is preventing you from playing.

Please, ask your Family Organizer to enter this link: https://account.xbox.com/settings

Make sure to configure it accordingly, to allow your access.

For more information: https://support.xbox.com/help/famil...-child-content-in-the-Xbox-Family-Setting-app

To download the Family App: https://www.xbox.com/apps/family-settings-app

Since you’ve confirmed that your birthdate is correct, you’re not part of any family group, and you've already had a former family organizer grant permission — but Family Safety still blocks the game — this sounds like a persistent background restriction tied to Windows settings or cached Family Safety data.

Here’s what I recommend next:

1. Fully remove any remaining Family Safety settings

Even after leaving a family group, some local restrictions can linger.

Try this:

Go to Settings > Accounts > Family & other users

Make sure your account is listed as an adult or a standalone user

If there's still a “Microsoft family” label, remove yourself or switch to a local account temporarily to test

2. Check the Family Safety app (if installed)

Open Microsoft Family Safety on your PC or phone

Make sure no restrictions are still applied under “Screen time” or “App limits”

If your old family settings still show up, remove yourself again

3. Clear Game Pass and Xbox app data

There could be cached restrictions still in the Xbox App:

Sign out of the Xbox app and Microsoft Store

Restart your PC

Sign back in using only the adult Microsoft account you want to use

4. Try launching the game from the Xbox App (not Start menu)

Sometimes launching directly from the Xbox App > Library bypasses Family Safety restrictions, especially for Game Pass titles

If none of this works and Family Safety still blocks the game, then yes — buying it through Steam may be the better move. Steam handles age restrictions differently and doesn’t apply Family Safety layers the way Microsoft does.

Let me know if you want help with clearing the app cache or checking if Steam’s version might share progress. Update me if this works or not for you.