In Microsoft Store, Roblox app, I cannot find the play button, it says I owned it but I do...

i have the same problem and your solution didnt work

Hi, Bo. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Let's try some steps to isolate the issue. Is this the only game that is having this issue? Kindly also try clearing MS store cache. Press the Win + R key to open the Run dialog.

Type cmd and click OK to open Command Prompt.

In the Command Prompt window, type the following command and hit Enter to execute:

WSReset.exe

then check if you can find the play button.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear that you are having trouble with Roblox. If I may ask, are you playing on a PC or Xbox console? If you're playing on a PC, there are a few steps you can try to try to fix the issue:

1. Restart your computer and try launching Roblox again.

2. Check for updates in the Microsoft Store app and install any that are available.

3. Reset the Microsoft Store app. Go to "Settings" > "Apps" > "Apps & features." Find the Microsoft Store app in the list and select it, then select "Advanced options." Scroll down to the "Reset" section and select "Reset."

4. Repair or reinstall the Roblox app. Go to "Settings" > "Apps" > "Apps & features," find the Roblox app in the list, and select it. Then, select "Advanced options" and select "Repair." If repairing the app doesn't help, you can try uninstalling it and then reinstalling it from the Microsoft Store.

I hope these steps help! If you are still experiencing issues with Roblox, you may need to contact the Roblox support team through this link; https://www.roblox.com/support for further assistance. They will be able to provide more specific guidance and help you troubleshoot the problem.

Hello Amanda Houet，



Welcome to the Microsoft Community！



I understand that you're upset that Roblox doesn't work in the Microsoft Store, and I understand your feelings,

Roblox is not owned by Microsoft, so what I can do for you is very limited, but I can point you to the right community, Roblox has a dedicated support team, search for Roblox support to find their support community, please contact them for appropriate technical support.



Best Regarts ,

Morning | Microsoft Technical Support Community

Hello Jeff E1，



Welcome to the Microsoft Community！



I understand that you're upset that Roblox doesn't work in the Microsoft Store, and I understand your feelings,

Roblox is not owned by Microsoft, so what I can do for you is very limited, but I can point you to the right community, Roblox has a dedicated support team, search for Roblox support to find their support community, please contact them for appropriate technical support.



Best Regarts ,

Morning | Microsoft Technical Support Community