In game purchases not going through

MediumXBL · May 12, 2020

Just wondering if anyone else has had this issue and possibly knows how to fix it.

Problem is occuring on my Xbox One

Whenever i make an in game purchase it will take the money out of my account but will not give me the in game credits, Ive checked my other xbox account to see if it went to that but still nothing. I was able to request a refund but now i cant explore the
pay to play part of my current game. Big sad face.

thanks

:)

Tomesso

Hi there,

Thanks for reaching out to us in the forums for this issue.

Try performing the hard reset exactly like this.

Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 30 seconds. Plug the power cord back in and restart the console.

I hope this helps.

MediumXBL

Thanks for your help but unfortunately isnt the issue.

Rostom L

Hi Chris! I'm Rostom, an Independent Advisor. I will be glad to help you here.

When did you buy it? If it's not more than 24 hours yet, please try to wait for few hours.

XBF Leo G

Hey lewbot2004,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
lewbot2004!

lewbot2004

Ok I will try it later and come back with a response on whether it worked or not

In game purchases not going through