In game purchase through Microsoft store not received.

Jason Craig3 · Sep 2, 2023

I purchased two shark cards through the Microsoft store on Xbox for Grand Theft Auto 5. I did not receive the in-game currency after purchasing. My order numbers are 4683638282 and 7474957364.

:)

Tomm_A

Hello Jason Craig3,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, your purchased shark cards did not arrive after purchased from Microsoft Store. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to ask few questions to help us isolate the issue further.

1. Have you checked if you have completed the transaction for the shark card content at this link: https://account.microsoft.com/billing/orders ?

2. Is it already over 24 hours after you have made the purchase? If it is not there in your game, it will take 24 hours before you will receive the in-game content.

For the meantime, if it says completed there after checking from your order history and after 24 hours it is still not showing, you may try refreshing your profile by following these steps:

Select System > Settings > Account > Remove accounts.
Select the account that you want to remove, and then select Remove to confirm.
When you’re finished, select Close.
Power off the console for 1min.
Power on the console then click Gamertag pic Select >Add New> Enter the email address for the Microsoft account that you want to add.

If 24 hours have passed and it is still not there, please do contact Rockstar support for further advice, you can contact them through this link: Grand Theft Auto V - Purchase / Activation - Purchase Problems - Shark Card Purchase - Rockstar Games Customer Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello Jason Craig3,

We are happy to hear that the problem you had with purchased in-game content has been resolved. We’re glad we were able to help you!

To help other customers searching for help on related issues, please mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts)."

Thanks again for choosing Microsoft!

Sincerely,

Jason Craig3

Thanks for your reply, Tomm. My items did eventually appear. It just took a bit longer than expected. I’m all set.

Khalfan Al Romaithi

When purchasing Bundles and Ancient Coin packs for Sea of Thieves, it is important that you purchase through the correct store for the platform in which you are playing. Otherwise you may not receive the items in which you have purchased!

So this means that if you are playing on the Steam version of Sea of Thieves, then you must purchase your content through the Steam store. And likewise, if you are using the Microsoft Store or Xbox version of Sea of thieves, then you must purchase your content through the Microsoft Store.

This is due to how your purchases are redeemed into your game. For example, purchases through the Steam Store are added to your Steam Inventory, which in-turn are 'consumed' into your game during the next boot flow with the item then being removed from your Steam Inventory (the Microsoft Store / Xbox versions are not able to process these purchases). Likewise with the Microsoft Store / Xbox Versions, purchases through the Microsoft Store are not added to your Steam Inventory and therefore cannot be 'Consumed' into the Steam version of the game.

If you do mistakenly purchase Bundles or Ancient Coin packs on the incorrect platform store, please contact the following support channels for a refund.

Mister Beep

When did you purchase Rainbow Six Siege from the Microsoft Store? Was is digital or the physical version? The digital pre-order promotion ended last year, and is no longer available. If you purchased the physical version, the game codes would be located
inside assuming the version you received was specially marked to include those two games.

If you did not purchase the digital version, we recommend reaching out to
Microsoft Store Support specifically for clarification on if the version you purchased includes the older games. We are unable to assist with physical purchased through the Microsoft Store or promotions unless they were digital games purchased through the
Xbox Store.

Feel free to keep us posted!

In game purchase through Microsoft store not received.