In game data loss due to Microsoft remotely forced my external storage device to disconnect...

Discus and support In game data loss due to Microsoft remotely forced my external storage device to disconnect... in XBoX on Consoles to solve the problem; Whilst I was playing my purchased disc version of RD2 and making my way back to camp to save my game progress just before I get there my external... Discussion in 'XBoX on Consoles' started by R-5z_93#TL(S)'70[X]&g, Dec 11, 2021.

  1. In game data loss due to Microsoft remotely forced my external storage device to disconnect...


    Whilst I was playing my purchased disc version of RD2 and making my way back to camp to save my game progress just before I get there my external storage drive started to speed up very fast and the light showing it was on began glowing very brightly as if my drive was being forced to go much faster like a overclocked processor. I found this to be very alarming as it was out of character for my external storage device

    drive. I thought my drive had developed a serious technical fault and was about to catch fire or explode!!! With this in mind I thought why do my games take so long to download/upload if the drive has the capability of going supersonic access read and write times. The screen went black and was greeted with this message in large bold type...'We had to quit your game the game's storage was disconnected. Reconnect your storage to play again.' And a few moments later was redirected to the Microsoft Home screen. I am seething with rage as was given no notice of this abrupt interruption to my game whilst I was playing it now because of it I have lost all my in game progress items before I had the chance to do so and of which I was about to do so once back at camp save my progress in my game. The code that was shown was 0x87el00lf What is this code? Why did you do this? I hope that you have not caused any damage to my system hardware or software. I trust I will here from you soon stay safe and have a very Covid free Christmas and a Covid free New Year 2022!!! Thought for the day Dose Anti-Virus Software work on people!!!? This might be in the wrong category If so sorry.

    :)
     
    R-5z_93#TL(S)'70[X]&g, Dec 11, 2021
    #1
  2. Nursemorph Win User

    In game data loss due to Microsoft remotely forced my external storage device to disconnect without warning!

    To add to the above, bear in mind that, whilst your game may be on disc, it is installed on whatever hard drive you dictated...the disc is only then needed to verify ownership when you play the game. Sounds like the game was installed on the external drive and that had an issue which would have shut the game down
  3. SammyVS Win User

    In game data loss due to Microsoft remotely forced my external storage device to disconnect without warning!

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    No, Microsoft has not sent any signals remotely to disconnect your external hard drive. External hard drives are slower than internal hard drives and much slower than SSD and even slower compared to newer SSD's. This happened because there was too much data being used too much on the external hard drive and it couldn't hold up either because the game is heavy or because the external hard drive like all things tends to get worse over time until it checks out at the end of its useful life. To prevent this from happening again, graphically leave heavier games in the console's internal memory and move lighter games to the external hard drive.
  4. Nursemorph Win User

    In game data loss due to Microsoft remotely forced my external storage device to disconnect without warning!

    No clue on the error code as I can't find it listed anywhere, As to it abruptly quitting your game, usually hardware will shut things down to protect itself if there is a fault. If it's an Xbox One, then there has been issues with an Update that caused the console to sometimes not recognise the device.

    Regarding your last question, not entirely sure if that was a serious question: How exactly would a person go about downloading AV software into their brain so it could work? AV software only works on whatever it is installed on...so it will work on a PC or laptop but it won't stop your Smart washing machine being infected with a viris if someone hacked into it. And AV software does not work on biological beings, same as it won't work on your household pets either
  5. WPAK Win User

    Xbox one games crashing upon launch

    Hi there,

    just to be sure, are the games installed on the internal storage device or an external storage device?

    If they are installed on an external storage device, please try and see what happens if the game is installed on the internal storage device and the external storage device is disconnected.
  6. Janet_C Win User

    Can you do remote play from your phone when games on a external hard drive?

    If the game doesn't allow you to stream it from external storage, unfortunately there isn't anything to force it, what you could do is try remote mode from another device, for example from the mobile app or from another PC (if you're using one)
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In game data loss due to Microsoft remotely forced my external storage device to disconnect...

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