In Forza Horizon 5 it says servers are down when trying to access festivals and online content.

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Check for any pending game updates.



Go to “My Apps & Games”, select Forza Horizon 5, and press the more options button. From the list, select “Manage game & add-ons” and then “Updates”. Any updates will be available here.

Solution 3: Try to uninstall and reinstall the game.

Solution 4: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

We did step one and two. It didn’t not fix the problem. Is there and outage? How do we check?

Upon checking here, there are no current outages for the game right now based on the service alert status on this link, https://support.xbox.com/en-US/xbox-live-status.

Hi Jason,

What’s the specific error message you receive when trying to access the Auction House and trying to download gifts? Can you share a screenshot here?

Are you able to access the Auction House in another Forza game like FH4?

If it’s greyed out and says feature locked or something, then it’s probably because you need to reach a certain amount of progress as Nursemorph says. I don’t remember the exact point when everything unlocks (and there’s not much info on this anywhere), but try to complete the intro and unlock the Festival playlist as advised under ‘Why is the Auction House grayed out?‘ (at the end of the article) here:

Forza Horizon 5 Auction House - Forza Support

You can at least eliminate the privacy settings/online permissions and suspensions as possible reasons. The only other possibility is that there’s a restriction or limitation on the network side where you may have to open some ports on your router, but then this should indicate a connection error and not anything involving privacy settings or anything.

Hi Kev
That’s strange, let’s try to isolate the problem a bit more. For this please try when possible

A. Sign in Forza horizon 5 with a different account and test the online features

B. Sign in with your account on a different PC and try accessing the online features from there

By the way, if maybe you play Forza horizon 4 or other online game. Are you able to experience something similar?