Impossible to upgrade joystick elite series 2

Hello Anna, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're not able to update your controller firmware. Let's try to sort this out.

For this, may I know what procedures you tried to fix this so far?

Meanwhile, try to perform a physical power cycle by disconnecting the power cable:

“Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important, Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn it on."

Once the console is on, please connect the controller using a USB cable and try updating it one more time.

You can find the same steps in the article below
https://support.xbox.com/help/hardware-network/...

I have had the elite 1 and now the elite 2 , so far no problems. 👍

What is Elite 1 and Elite 2? Are you talking about XBox One joystick?

Series 1 was the first elite controller, came out about 3 years ago, series 2 came out last year. Some of the features were upgraded. They both have the 35mm jacks

I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.

There are models of controls such as the elite 1 and 2, which allow you to change the sensitivity of the joysticks