Impossible to request a repair for my Xbox elite controller

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Fireclip, if you are tempted by the site and you are not able to, click on the link below and contact Xbox support so that they can help you.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

They aren't sold separately. However you can request a repair for your elite controller here.

https://support.xbox.com/en-US/xbox-one/accessories/servicing-elite-controller

Have you registered your console first and then tried to start the repair request for the controller.

Here is the
support page for elite controller servicing.

The grip of my elite controller started coming off a few days ago, I keep trying to contact Microsoft about it but it's impossible, they send me to a website if I want to request a replacement controller and when I enter the number on the controller it says
it does not match the code for an Xbox product.

Hi Helmut,

Thanks for the reply containing an update. At this point, since you've fully updated your PC and the drivers, etc, tried wireless and wired connections to attempt to update the Elite controller, as well as other devices and other internet connections, the
fact that your Elite Controller will not update or accept an update likely means that there is something wrong with the controller itself and it may need either replacement or repair. If your Elite controller is in warranty, then I would recommend that you
set it up for repair or replacement. Below is a link that you can use to check the warranty and set up a replacement or repair for that:

Request an Xbox controller replacement

If you'd prefer assistance with setting up a repair/replacement, then I'd recommend that you
request a call back from Xbox Support.

I hope this helps out a bit further.