Impossible to log with my Xbox Game Pass account

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Gaby, the error is probably not in your account, just in network restrictions.

Let's confirm ok?

First, see your account

Enter here, log in with your account, and read the information on the screen in green, where it says if you have a perfect record, or in orange, saying that you have punishments/restrictions

https://enforcement.xbox.com

Then let's check your PC

Tell me what appears in this test please. Download the companion xbox console app > settings > network > NAT type

And connectivity

Let's try this IP and cache cleanup, please

Type CMD in the search bar;

Right-click on the Command Prompt option;

Click on the Run as Administrator option;

From the Command Prompt screen, execute the commands described below, pressing Enter at the end of each line:

ipconfig /release <Enter>

ipconfig /renew <Enter>

ipconfig /flushdns <Enter>

ipconfig /registerdns <Enter>

nbtstat -rr <Enter>

netsh int ip reset all <Enter>

netsh winsock reset <Enter>

These commands are for resetting IP configuration and network-related caches that may be stored on your computer.

1.On the desktop, press the Windows + R keys simultaneously to open Run;

2. At run type cleanmgr and click OK to open Disk Cleanup;

3. In the Disk Cleanup window, select the C: drive (if asked) and click OK;

4. In the Disk Cleanup for Windows 10 window, select the checkboxes for the files shown and click Cleanup System Files.

5. After cleaning, check the checkboxes that are not checked again and click OK>Delete Files.

Do you have antivirus, vpn or firewall?

If so, disable them and see if the error persists.

Go to your windows update and click on get updates

After updating

See which version is your windows this way, and tell me

The version consists of 4 digits

https://support.microsoft.com/en-us/help/402739...

And then go to the Microsoft Store, select More > Downloads & updates > Get updates.

Update everything in both places, and let me know if it works

Its impossible to log in using Gametag.

To log in user need to use email\password - for MJ account

OR e-mail\pass from MS account

Gametag as username could be used only if accont was registered before 2012. My account was done a year later - in 2013.

State of Decay and Forza were purchases of mine, on my own account. I'll trying Sea of Thieves through Game Pass. I've made sure that all Microsoft and Xbox services on the PC are logged in with my account (the one that purchased the games and is an Xbox
Live and Game Pass subscriber). Also tried logging out, restarting, and logging back in.

1. ?

2. I tryed IE10 (like I said before->clean instal win8), and with firefox 16.0.2 and the same error occurred.

3. I wanted to log-in (games ) with log/pass (account) that differs from win8 log/pass -> but that is impossible because everything(that is connected with winlive) must be same account as win8 account, that sucks.

So I said ok, I'll make/get another fresh account, but then I got random name that I cant modify.

And no, I cannot change gamer tag because of that glitch.

Hi,

is it possible that he is using a different Microsoft account on his Xbox? that maybe either him or someone else logged into a different account on that Xbox console?

can you try logging out and logging into his account on his Xbox again?

also Minecraft is not on Game pass.

Game pass is not for purchasing games, Game pass lets people play games as long as it's not expired.