impossible to connect

Hey there Daring!

Sorry to hear that you're dealing with this issue trying to get connected to Fifa.

I would say that if you haven't yet, you may want to go ahead and try some troubleshooting for both network problems which could be found in our

Xbox One Connection and Network Solution as well as for gameplay issues as outlined in our

Xbox One Game Freeze Solution.

When you get a chance, give those steps a shot and let us know how that helped.

Thanks!

You may want to try clearing the MAC address too. To do that just go to your network settings, click advanced network settings, alternate MAC address, select clear, then reset. Your console will restart at that point.

essayez de redémarrer votre console. Veuillez maintenir le bouton d'alimentation situé l'avant de la console pendant environ 15 secondes jusqu' ce que le voyant d'alimentation s'éteigne. Attendez environ 60 secondes, puis rallumez-le. Assurez-vous de
voir l’écran de chargement de l’animation verte «XBOX ONE» lors de la remise sous tension.

[Translation - try restarting your console. Please hold the power button on the front of the console for about 15 seconds until the power indicator turns off. Wait about 60 seconds, then turn it on again. Make sure you have the "XBOX ONE" green animation
loading screen when you turn on the power again.]

What is he's NAT Type. This could be an issue for him. Get him to try a wired connection if he is using wireless

You may want to try clearing the MAC address on the console too, Also try a network test to make sure things are running normally.