Impossible de reprendre un abonnement gold blocage parental [Translation-Unable to resume a ...

cedriccoco · Nov 7, 2018

Bonjour je viens d'acheter une xbox one et je ne peux pas me prendre un compte gold on m'affiche ce message: vous avez besoin d'un parent pour acheter ceci, a 27 ans ç fait un peu
[Mod Removed - Profanity] quand même.Impossible de changer quoi que se soit dans les paramètre système on me dit que j'ai un compte enfant alors que mes information indique bien mon année de naissance et sur xbox 360 je n'ai jamais eu de problème
pour mes abonnement . merci.

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[Translation-Hello I just bought an Xbox One and I can not get me a gold account I am shown this message: you need a parent to buy this, at 27 years old it does a little
[Mod Removed - Profanity] anyway. Cannot change anything in the system setting I am told that I have a child account while my information indicates my year of birth and on Xbox 360 I have never had a problem
with my subscription. Thank you.]

:)

zorglub38-894277E5-F552-4DCF-A60F-221D1FD3BA81 · Nov 7, 2018

probleme Home front x box live

Bonjour,

Hier j'ai acheté Home Front. J'ai joué en solo mais je ne peux pas jouer en multi message >>" Imossible de jouer sur x box live avec ce profil du joueur. Veuillez vérifier vos paramètres de contrôle parental ou obtenir un abonnement X box live Gold"

J'ai un abonnement Gold. Merci par avance pour votre aide

Zorglub38

dedrath · Nov 7, 2018

problème abonnement

Bonjour je possède un abonnement au Xbox live gold valable jusqu'au 15/02/2019.Mais quand j'essaie de jouer a un jeu en ligne ou de rejoindre un groupe on me demande de m'inscrire au gold chose que je possède déj .Merci d'avance pour votre aide

[Translation]

Hello I have a subscription to Xbox Live Gold valid until 15/02/2019. But when I try to play a game online or join a group I am asked to sign up for the gold thing I already own. Thanks in advance for your help

XBF Brad A · Nov 7, 2018

Hello Cedric,

Thanks for bringing the issue to forums. If the console reading it as a child account and it shouldn't be, I recommend making an adult account so you can update the information.

Another option would be to fill out the Age
verification form.You cansubmit proof of age by filling out the
Age verification Request.

After submitting this form, you’ll receive confirmation and follow-up emails. Instructions on how you can monitor the status of your request will be included. Please do not submit multiple requests. You can expect an email response within
3 days.

Also you can request a callback and a support agent will be able to see if the account is a child account or not.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One

Step 2 ----select no thanks, then select category system update

Step 3-----gives some troubleshooting or help tips

Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

XBF Brad A

Hello Cedric,

Thanks for bringing the issue to forums. If the console reading it as a child account and it shouldn't be, I recommend making an adult account so you can update the information.

Another option would be to fill out the Age
verification form.You cansubmit proof of age by filling out the
Age verification Request.

After submitting this form, you’ll receive confirmation and follow-up emails. Instructions on how you can monitor the status of your request will be included. Please do not submit multiple requests. You can expect an email response within
3 days.

Also you can request a callback and a support agent will be able to see if the account is a child account or not.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select no thanks, then select category system update
Step 3-----gives some troubleshooting or help tips
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

DaSoX'

En gros il faudrait que je trouve comment on fait pour changer de compte pour reprendre l'ancien

[Translation - Basically I would have to find out how to change accounts to resume the old]

steeledwand7664

The following is translated through google translate:

Since Fortnite is an online only game it is required to have a gold subscription in order to play it on the Xbox console.

Ce qui suit est traduit par Google Translate:

Fortnite étant un jeu en ligne uniquement, il est nécessaire de posséder un abonnement Gold pour pouvoir le jouer sur la console Xbox.

sSCarLiToSs

Jme suis abonner avec une carte xbox live gold de 3 mois ea access me demmande de mabonner encore

[Translation]

JMe am subscribe with a card xbox live 3-month gold ea access me mabonner still needs

Boombaa

Salut,

Dans un cas comme celui-ci il n'est pas possible de mettre en "pause" un abonnement Gold.

Impossible de reprendre un abonnement gold blocage parental [Translation-Unable to resume a ...