Image too dark

Discus and support Image too dark in XBoX on Consoles to solve the problem; Hi, Unfortunately, I have an issue between my XBOX Series X and my TV (Samsung ue55ju6400). At irregular occasions when I turn both on, colors are... Discussion in 'XBoX on Consoles' started by C_JA, Aug 21, 2022.

  1. C_JA
    C_JA Guest

    Image too dark


    Hi,

    Unfortunately, I have an issue between my XBOX Series X and my TV (Samsung ue55ju6400).

    At irregular occasions when I turn both on, colors are very distorted (for comparison see the two images below)


    Image too dark [​IMG]



    Image too dark [​IMG]


    I have to turn TV and XBOX off/on until the problem suddenly disappears.

    HDR10 and Auto HDR on the XBOX are turned off.

    For the TV, I have not found any possibility to adjust black levels.

    Any ideas for trouble shooting are highly appreciated.

    Thank you!

    :)
     
    C_JA, Aug 21, 2022
    #1
  2. Georges C. Win User

    Image too dark

    Hello again, thanks for the feedback, and after the exchange the image remained or returned to present the same problem?
  3. Georges C. Win User

    Image too dark

    Hello again, in these cases it is really difficult to know where the issue comes from, if it is in Update, the bug should be fixed in the next update, but it can also be something in the Firmware of the Tv, or even something physical.
  4. Georges C. Win User

    Image too dark

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello C_JA, it's weird that this is happening and when you restart the console and the TV the problem disappears.

    Have you tried changing HDMI cable and also swap the HDMI port that connects on your TV if it is in HDMI 1 put in HDMI 2 for example?
  5. C_JA Win User

    Image too dark

    Do you know if my TV even has that? Have not found such an option...
  6. SwordofWhedon Win User

    Image too dark

    Have you tried turning off auto HDR on the TV?
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Image too dark

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