i´m very angry

MyVip resets every year. Normally it is in September, but this year they gave us a few extra months to make it January to December which is easier to remember then August to September.

The staff will advise you of the same thing, however they do not monitor the discussion forum. If you want to hear the same answer from them you will need to re-post and change the forum type to "Support".

Thank you, I'll try this last orientation.

Hi, I'm really sorry you are having this issue. I would like to recommend visiting the Customer service page, I'll leave the link at the end of this post, and you can find a solution to this problem.

https://support.xbox.com/en-GB/contact-us

Hey there Jonathan,

So what you're saying is your console turns off randomly?

Sorry to hear about that. From what you have posted it seems that you have already followed the steps outlined on

Troubleshoot Xbox One unexpectedly turning off, but if you haven't, then I would highly recommend it.

If that does not help out then you should try what we call a soft reset of your console.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games and apps.

Follow the steps here on
How to reset your console to factory defaults on Xbox One and let us know how that helps with the issue





Thanks

it also happened to me one hour ago i redeemed a 12 month Code but nothing works I m very angry and want my 60 euro back please help me .