I'm unable to install 3 specific games on the Xbox App

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Microsoft Moderator

I had already tried that before but I gave it another go anyway, but it still isn't fixed.

Hello, I suppose I should've mentioned the problem persists through Microsoft Store as well as the Xbox App. I am greeted with the same error. I already have all apps up to date, and no antivirus or VPNs and such on. I am still unable to install any of these games.

Hello NPCarloS,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

Based on your description, you are trying to install these three games in your PC: Cuphead, Five Nights at Freddy's 2, and Fallout Shelter. Let us check on this together and sort this out in timely manner.

We noticed that you have performed troubleshooting that is related to Xbox app, may we ask if you have tried using Microsoft Store? If yes, you may want to cancel those attempts of installation from Xbox app and use Microsoft Store.

Here are the links for your guidance:

• Cuphead - Microsoft Store Apps
  
• Five Nights at Freddy's 2 - Microsoft Store Apps
  
• Fallout Shelter - Microsoft Store Apps
  

Should you feel like you need to troubleshoot before performing the suggestion above. We recommend you these troubleshooting:

1. Install PC updates including Optional Update. Guide - Update Windows
   
   • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
     
2. Please do the update of drivers, guide - update drivers in Windows.
   
3. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   
4. Sign into the Microsoft Store and please update (if there is any) the Xbox apps [like Xbox app, Xbox Accessories app (if using), Xbox Game Bar, Gaming Services (if there's any)] by following this guide: Get updates for apps and games in Microsoft Store
   
5. From Microsoft Store, please search the game title or else try to select the links of the games above for installation.
   

We look forward to your update on how this suggestion went.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Reinstall the Gaming Services app on your Windows 10/11 device:
Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
In Windows PowerShell, type the following command and press Enter:
get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.