im trying to link my xbox live account that i have on my xbox one s and it wont work

Hello @smartgamer11706 I hope that you are doing well!

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues when trying to connect to your Xbox live. But don't worry, the following troubleshooting will fix the issue.

Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Close any running games:

To remove download constraints from games or apps being installed, you can either wait for the Xbox to suspend the running game, or you can force games to close by doing the following:

1. On the Home screen, navigate to your most recently run game.
   
2. With the game highlighted, press the Menu button and select Quit.
   

Step 3: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 4: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 5: Check your internet connection:

In case the issue still persists, please try connecting to a different network, or perhaps using a hotspot momentarily to just if the link works and then connecting to your home network once more.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Im having the same problem with my 15 month old xbox one s. It wont even light up. I see that it's a common problem. My xbox 360 is still working after 5 years.

Im not Arkham, this is my forum account. my xbox live account wont work here. Im not flipping through any IDs.

.

Now, answer the damn question.

My Xbox Live account is linked to my bungie account

im trying to link my xbox account with my steam so i can play destiny 2 on my pc

so then i will have to create another email account but from the USA/canada? ok i will try that then! and if im able to link the first profile of the xbox with LIVE i wont lose any data?