Im trying to get my old xbox account back for the purchases off store but it has the 2 step...

Discus and support Im trying to get my old xbox account back for the purchases off store but it has the 2 step... in XBoX Accessibility to solve the problem; is it possible to get my account back? ive tried to recover it but no joy. please help 98ba1c5b-7275-4caa-b6ec-f1cc1401e748 Discussion in 'XBoX Accessibility' started by Liam Rees, Jul 25, 2023.

  1. Liam Rees
    Liam Rees Guest

    Im trying to get my old xbox account back for the purchases off store but it has the 2 step...


    is it possible to get my account back? ive tried to recover it but no joy. please help

    :)
     
    Liam Rees, Jul 25, 2023
    #1
  2. onyxishere Win User

    im trying to get my old account back

    Passwords are not stored by Microsoft and are known only by yourself. If you cannot remember the password for the account then try logging into xbox.com with it and select the Forgot Password option
  3. RegencyCoin0 Win User

    Changing an Account from Child to Adult

    What if you dont have access to the parent account? i moved from my 360 to the one, i've been purchasing material from the online store on the 360 for almost 2 years now, im well over 18 but im now being restricted on the one. How do i get my old settings
    back?
  4. Liam Rees Win User

    Im trying to get my old xbox account back for the purchases off store but it has the 2 step verification on it and i dont have the mobile number anymore. All i know is the email address and gamertag.

    so without the mobile number i cannot get my old account back?
  5. Ronnieee Win User

    Im trying to get my old xbox account back for the purchases off store but it has the 2 step verification on it and i dont have the mobile number anymore. All i know is the email address and gamertag.

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your account recovery issue.

    Just a heads up that having a 2 step verification would make it impossible to submit an account recovery option for the account because the 2 step verification is an additional security to the account that you can only access if you can verify it.

    You can try checking the steps provided on this page if it helps:

    https://answers.microsoft.com/en-us/msoffice/fo...
  6. Ronnieee Win User

    Im trying to get my old xbox account back for the purchases off store but it has the 2 step verification on it and i dont have the mobile number anymore. All i know is the email address and gamertag.

    Two step verification is a very strict security on your Microsoft account. It would need to verify any of your security proofs from the account before you can get in but the disadvantage to this is that if you lose access to one of the proofs, you will not be able to recover it. It would be best to have multiple proofs being set up to the account so that if one is not available anymore, you can still verify the other proofs.
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Im trying to get my old xbox account back for the purchases off store but it has the 2 step...

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