Im trying to buy Xbox game pass for 49 pesos in Philippines and I use AMEX in gcash because...

Hi SHERVINCE. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues activating Game Pass. Does the purchase show in your account's order history? Check here: https://account.microsoft.com/billing/orders/

Hello thanks for the reply... I used Gcash and pay it through amex will the money be refunded back to Gcash?

Hi John. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you haven't received your refund yet.

Since we don't have access to accounts or refund details on this forum, please contact Microsoft Support for an update on your refund: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

More contact options can be found from these links:

https://support.xbox.com/contact-us

https://support.microsoft.com/contactus

I am planning to avail the PC gamepass in the Philippines. but Microsoft doesn't seem to accept my payment method. I am currently using a Paymaya with a Visa Virtual Card, a paypal linked to said Visa card, and an AMEX virtual card on Gcash. All of these cards seem to fail, and I have cash inside those accounts. These cards are accepted on other sites such as Steam and Coursera, I also adjusted the address on my account to match the billing address. I am out of options on trying to buy the gamepass.

***Post moved by the moderator to the appropriate forum category.***

Same problem from me I already tried going to Microsoft account | payment options and putting the same details of my paymaya card. The error is "Check the info you entered. It doesn't match the info for this card." but it is correct im sure of it 100% cause i used it on other sites like google play/steam/epic games/ubisoft and more just on microsoft that i cant use it.

Hello, EJ_2695. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Are you from the Philippines? And are you trying to purchase PC Game Pass or console Game Pass?

I ask because the Philippines are not supported for console games or console game pass.

Is your virtual card able to accept recurring payments? And does it have a Philippines billing address?

Waiting for your kind reply.