I'm trying to buy the fortnite crew pack but it keeps telling me to pick a different way to pay

Hi! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

With regards to the message you are encountering, may I ask if the payment you are trying to use is a Microsoft credit or Xbox gift card? You should be able to buy the subscription via in-game shop.

Though with regards to the Fortnite subscription, Epic games have list of payment option that would work to buy it you may check their page here to see the list of payments they are accepting https://www.epicgames.com/help/en-US/fortnite-c...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the information helps on what payment you can use. Feel free to post back if you need more help and we will try with the best of our knowledge to assist.

Kind regards,

Ben

Hi SonicPlays2321, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hello SonicPlays2321,

Thank you.

Hello SonicPlays2321,

It's not a call, it's a webchat, but you can ask your Parent to do it for you.

I apologize, but here in the forums, we are users just like you, we don't have access to your account or the payment system, only support can help.

I'm 15, And i have stricted rules not to call anybody excpect the only people i know, So that will not help.