Im suspended on console but my friend can use my account

Xbox Live Device Bans

We’ve designed the Xbox Live service as a place where all members can interact and have fun online. To help protect that experience for our customers, the Xbox Live Policy & Enforcement Team monitors the service for behavior that violates
the Microsoft Services Agreement and Code of Conduct. When a particularly egregious violation of the Code of Conduct occurs, it may result in a device ban.



Overview

Device bans are not issued lightly, and occur when a particular Xbox console or Xbox on Windows device is used to violate the Code of Conduct in an egregious or repeated manner. Once a device ban occurs, no account can connect to the
Xbox Live service from the affected device. Given the severity of this action we take each device ban extremely seriously, and only take action after a lengthy investigation.

Devices can be banned from Xbox Live for a number of reasons, including but not limited to:

• Xbox console tampering, such as physically opening an Xbox console and modifying it to play illegitimate or unauthorized software
• Online fraud, such as phishing, account theft, or other attempts to defraud Microsoft or other players
• Repeated egregious violations of the Microsoft Services Agreement that establish a clear pattern of nefarious activity

Please note that banning an Xbox console or Xbox on Windows device does not disrupt the underlying functionality of the device, and it can continue to be used offline following the ban. For more information about using Xbox One offline,
visit
xbox.com/offline.



Notifications

Upon receiving a device ban, any account that attempts to sign in to the Xbox Live service will receive a notification. The specific content of the notification depends on the type of device that received the ban.

Xbox 360:

“This console has been banned for violations of the Terms of Use. To protect the Xbox Live service and its members, Microsoft does not provide details about console bans. There is no recourse for Terms of Use violations.”

Xbox One:

“Your console is banned. This console has been banned for Terms of Use violations. To protect the Xbox service and its members, Microsoft does not provide details about specific console bans. For more information out console bans,
visit xbox.com/xboxone/consoleban.”



Frequently Asked Questions

Are all device bans permanent?

All Xbox Live device bans are permanent. However, some Code of Conduct violations that don’t rise to the level of a device ban can instead result in the temporary loss of specific Xbox One or Xbox on Windows device privileges. When
this occurs, the device can still connect to Xbox Live, but certain functionality (such as communications or online multiplayer) will be restricted for a particular duration.

If my Xbox on Windows device is banned, does that mean I can’t use that Windows 10 device anymore?

When a Windows 10 device is banned, the device will no longer be able to connect to the Xbox Live service. This includes use of the Xbox app and associated features. However, the Microsoft Account can continue to sign in to that Windows
10 device and use other apps and features online.

How do you detect modified Xbox consoles?

There are many factors that lead to the ban of a console. However, in the interest of security and privacy we do not publicly disclose investigative methods.

My device has been banned. Does that mean my Xbox Live account will be suspended as well?

The scope of any enforcement action is determined by looking at a number of factors, including the nature and severity of the violation and previous enforcement history. In some cases an account suspension may accompany a device ban,
but it is not guaranteed. To avoid receiving an account suspension make sure to follow the Microsoft Code of Conduct.

Can I still be banned if I purchased an Xbox console second-hand?

Yes. The warranty on a second-hand Xbox console is void, and the purchaser assumes the risk for any previous modifications or unauthorized activity. Even if the console’s ownership has changed, the console may still be subject to a
ban. If you purchase a console that has been previously banned you will not be able to connect to Xbox Live, and the ban will not be lifted as a result of the change in ownership. We recommend customers who believe they have not committed actions on the service
to warrant a ban to contact previous owners or users of the console.

If you have purchased or intend to purchase a second-hand Xbox 360, you can check its current ban status by entering its serial number into the

Console Check Tool. Please note that the current absence of a ban does not preclude the possibility of future enforcement action.

If I have a banned device, can I still access my achievements and content?

If your account has not been suspended, you may still sign in to other Xbox consoles and Xbox on Windows devices. This includes accessing your purchased content and your profile, including achievements, as they existed prior to the
device ban.

Can I move my Xbox 360 hard drive or Xbox One external storage to another console?

Yes. When a device ban occurs the hard drive remains functional. You can continue to use it offline, and may move it to a console that has not received a ban.

https://enforcement.xbox.com/en-US/home/howTo#sub-topic0-3

Hi Modz,

You could request a call from support. They will be able to tell you if you have a console ban. However, they will not be able to do anything else for it. Console bans there is no way to do a case review on them. Also as others mentioned sharing your data
for your account is against the Terms of service.

When you go to Contact Us to get it to request a callback follow these
steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team

Don't let your friend use your account. Put a pass key on yout account too.

Your console maybe is banned on another account

you may have a console ban which means your console is banned from xbox. go to enforcement.xbox.com and file an appeal if there is one available for you. You should have gotten a notice through email about any enforcement.