I'm stuck on the trobble shoot option

Ethantheonly1 · Nov 10, 2023

Hello my Xbox went onto the black screen of death and now I have access to the factory reset option on trobble shoot it will not let me off I have done the process to rest it all and keep games but when it turns off and gose back on it makes do it again I have been clicking the same thing for the past 3hr

From Ethan#48733

:)

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Unfortunately you may have to try for a full reset that does not keep any games and see if it does the trick.

Please share the outcome.

ЕвгенийКоч

Try clean the Cache. And re-downloadr dashboard. Instruction abowe.

Try highlighting the Hard Drive in the storage section of the Xbox system settings (Guide Button > System Settings > Storage > Highlight Hard Drive/Mem Unit in green 'dont press A') then press the following button combination: LB, RB, Blue X, LB, RB, Blue
X. This will remove the system update and prompt you to restart. Once you restart, the update should redownload. If you still have issues, it may not be related to the update, the update may just have found lingering issues on the console that weren't addressed
until now.

VENOM MDK

Have you run a connectivity test?

It's TOm

Is your Xbox properly connected to the internet? Go to Network and then 'Test Connection' and test it. Let us know if the test works out fine.

Mister Darcy-9112DFB

Greetings, frankdog! To start, can you please run through this guide titled "Screen Freeze Solution"? Give it a shot and let us know if that helps
resolve the problem. Thanks in advance! Standing by.

I'm stuck on the trobble shoot option