I’m really fed up. Can’t get into account and getting no support. Wish I’d never bought the...

Account recovery is a offline team you MUST pass verification that's the LAW

Hi Ricardo. I’ve done that and for some reason it won’t work, hence I created this post. I really don’t know what I’m doing wrong

Hi GusWalton! My name is Ricardo an independent advisor ready to help you with this situation!

As i understand is just the password that you can't remember right? You know the account email, Microsoft understand your frustration if you discover you can't recover your account. The account recovery process is designed to protect your account and its contents.

This means Microsoft support agents and advocates can't do more than you can do for yourself with the account recovery form. They don't have the ability to send you password reset links or provide you other ways to access or change account details.

If the problem is that you don't remember the Email, try the options here

https://support.microsoft.com/en-us/account-bil...

This step assumes you've tried Step 1: Reset a forgotten Microsoft account password, but your attempt wasn't successful.

The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours.

https://support.microsoft.com/en-us/account-bil...

If doesn't work is also telling you why is not being accepted, and the link gives you suggestions to do it better