I’m now not receiving any emails from Microsoft

Hello Nikk. My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. I was researching in one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/5f0dbbcb-4415-406f-b497-4236f54894b5)">https://answers.microsoft.com/thread/5f0dbbcb-4415-406f-b497-4236f54894b5) Gerardo C. independent advisor , shows that the solution to the problem can be solved by following these steps:

"Unfortunately the only way to recover the account is through the recovery form offered by Microsoft. It is really the only way to recover it:

https://account.live.com/acsr

You can fill out the form up to two times each day. If it tells you that the information is not enough then you will need to keep trying when you remember more information about the account since, as I told you, unfortunately this is the only way to recover your account. Remember that this process is completely carried out by the system, that is, no person can provide you with access to an account if the system itself, through the form, does not confirm that you are the real owner, this is due to strict security and privacy policies on the part of Microsoft.

"I am very sorry for the inconvenience this may cause you, and I hope you understand that I am also a player like you trying to help you with the best of intentions."

If there is still no response, I suggest you place another alternative email to verify if the emails can reach that new address.

Information Source (Credits): https://answers.microsoft.com/thread/5f0dbbcb-4415-406f-b497-4236f54894b5

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

i already have tried to do this but i didnt receive any email from microsoft and it has been almost 26hrs now

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We may need to perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

I’m trying to reinstall now but I don’t know if my ticket went the to Activision because I never received a email

Even when you buy any game, you did not receive any confirmation email from Microsoft?